“After being stuck in limbo with unresolved issues for weeks, I was referred to Thomas Mitchell—and it was the best decision I made. The level of care, detail, and communication was nothing short of exceptional.
They didn’t rush through; they carefully analyzed, explained, and executed. Their updates gave me confidence that I was being looked after by true professionals who cared about the outcome.
It’s rare to find such authenticity in digital support these days.
#CareDrivenTech #CustomerExperience #DigitalTrust”
“After being stuck in limbo with unresolved issues for weeks, I was referred to Thomas Mitchell—and it was the best decision I made. The level of care, detail, and communication was nothing short of exceptional.
They didn’t rush through; they carefully analyzed, explained, and executed. Their updates gave me confidence that I was being looked after by true professionals who cared about the outcome.
It’s rare to find such authenticity in digital support these days.
#CareDrivenTech #CustomerExperience #DigitalTrust”
“I ordered 2 sets of dice from
Kraken dice , seems like took for ever to at least get a tracking number of some kind . The customer service team seems like they are out to lunch . I love the dice that they offer but this is the last time ordering .”
“The dice themselves are beautiful and good quality. The customer service does not keep up with the dice quality however. Long waits to hear back from support are not uncommon, and when they finally get back to you they don't offer any real solution besides buying something else with a store credit. Essentially, spend more money to fix the problem.”
“They have some cool dice. That's about it. About 90% of what you read about their Kickstarter handling is true, and not exaggerated. Figuring it was issues arising due to unexpected success and volume, incl. some truly subpar customer service handling and communication i decided to give them another chance.
Sadly they disappoint again, when they offer RAW dice, and three full sets have concave sides on all d6's (specifically the one side). Kraken claims this to be normal, however, this was not the case on previously bought RAW dice, nor any other dice in the set, solly a problem found on the d6's. They also claim that this does not affect the dice, though i do not see how this can be when those sides will need to be polished more than the other sides, this is especially true for the ones that are so extremely concave that the number 1 will likely be gone by the time it's been polished flat.
To add to the shadyness they heavily edit their social media presences to remove or not allow any negative posts or even reviews. They ask for customers to review their items on their site, but they have to be approved, and you can bet that not a single bad one will ever show up.”
