“Kronos AV Review: Buyer Beware!
I had an incredibly disappointing experience with Kronos AV, and I strongly advise potential customers to think twice before purchasing from this company.
The entire process was riddled with issues, starting with the excessively long delivery times. The delivery service was abysmal; the driver admitted that everything was soaking wet due to the weather, which was evident in the poorly packaged items. My ring camera caught what he said and I will post online.
Communication with Kronos AV is another nightmare. They take forever to respond to emails, if they even respond at all. It’s baffling that they have no formal complaints system in place. The only time I received a prompt reply was when they perceived an ego-driven dispute, rather than addressing the actual issue at hand.
Their returns process for faulty goods is convoluted and frustrating. Rather than offering a straightforward replacement or refund like reputable companies, they insisted on sending the product back to the manufacturer for repair. When I demonstrated my reluctance to this (considering it was supposed to be brand new) they said they were looking into other avenues with their distributor. When I asked who their distributor was they said their 'warehouse". This reluctance to provide direct replacements or alternatives is deeply concerning.
I recently discovered that Kronos AV sells B-grade items, which I didn't see on their website at the time. If I had known about this practice, I would never have bought from them, as I prefer to invest in products that meet the highest standards of quality.
My order originated from a warehouse in Ireland, so if you end up with a faulty product, good luck getting it resolved. The entire operation feels like a boys' club, with no accountability for poor service or defective goods. I had to escalate my complaint to the ombudsman, which is an ordeal no customer should have to endure.
In hindsight, I should have paid extra and gone to a reputable retailer. There’s a reason I had never heard of Kronos AV before, despite their supposed longevity in the market. Save yourself the hassle and steer clear of these cowboys. Be warned!”
“Kronos AV Review: Buyer Beware!
I had an incredibly disappointing experience with Kronos AV, and I strongly advise potential customers to think twice before purchasing from this company.
The entire process was riddled with issues, starting with the excessively long delivery times. The delivery service was abysmal; the driver admitted that everything was soaking wet due to the weather, which was evident in the poorly packaged items. My ring camera caught what he said and I will post online.
Communication with Kronos AV is another nightmare. They take forever to respond to emails, if they even respond at all. It’s baffling that they have no formal complaints system in place. The only time I received a prompt reply was when they perceived an ego-driven dispute, rather than addressing the actual issue at hand.
Their returns process for faulty goods is convoluted and frustrating. Rather than offering a straightforward replacement or refund like reputable companies, they insisted on sending the product back to the manufacturer for repair. When I demonstrated my reluctance to this (considering it was supposed to be brand new) they said they were looking into other avenues with their distributor. When I asked who their distributor was they said their 'warehouse". This reluctance to provide direct replacements or alternatives is deeply concerning.
I recently discovered that Kronos AV sells B-grade items, which I didn't see on their website at the time. If I had known about this practice, I would never have bought from them, as I prefer to invest in products that meet the highest standards of quality.
My order originated from a warehouse in Ireland, so if you end up with a faulty product, good luck getting it resolved. The entire operation feels like a boys' club, with no accountability for poor service or defective goods. I had to escalate my complaint to the ombudsman, which is an ordeal no customer should have to endure.
In hindsight, I should have paid extra and gone to a reputable retailer. There’s a reason I had never heard of Kronos AV before, despite their supposed longevity in the market. Save yourself the hassle and steer clear of these cowboys. Be warned!”
“Poor, poor, poor. Bought online, received confirmation by email the following day. One week later, inquired about the shipping date. Sent three email and received no reply. Few days later told that I have canceled the purchase!!! Ridiculous! Avoid this company at all cost!”
