Kybotech Limited Reviews

Name: Kybotech Limited
Rating: 1.22

1.2 Rating 45 Reviews

4 %

of reviewers recommend Kybotech Limited

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Phone:

0800 169 6016

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
NG23 6QX

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Anonymous

Anonymous // 01/01/2019

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“We bought a garden furniture set less than 18mths ago and it is falling apart! The mechanisms are literally falling out of the chairs! It has woodworm, it is grey even though we have treated it with furniture oil and has deep cracks in the wood!!! Kybotech basically do not want to know.... We have been offered furniture oil as a good will gesture as it is over 12mths old. So, if you are happy to buy a furniture set that has a life expectancy of only 12months then this is the Company for you. Otherwise, save your hard earned money and spend it elsewhere”

Helpful Report

Posted 8 years ago

“AVOID THIS COMPANY 3x6 shed delivered 1st July, no fixing kit, parts list or instructions. Phone calls and emails, and more emails, each one took 3-4 days for response. 13th July got fixing kit, no parts list. More emails, explained I had shed panels and fixing kit, and nothing else. they asked me for part numbers and quantities of missing parts, I asked...how would I know without the parts list...shouldn't they know what's missing. Suggested they should work it out or refund me. 23rd July, received parts list, emailed again 'I have nothing on this list apart from fixing kit', send all parts and compensation or refund...I await a response but have zero faith, this is one of those 'Watch Dog' stories in the making, if they haven't already featured.”

Helpful Report

Posted 8 years ago

“errible service from this company, i picked a specific date for delivery, it was dumped only drive over a week early with no calling card, paint was still wet so stained clothes when moving it, when assembled side panels don't line up so have windows at different heights, and did not supply enough roof felt, still waiting on replacement 2 weeks after contacting customer services, many many emails later and don't even believe they will ever send even though they have been sent multiple pictures showing the issues, get bounced from one person to another as a rule...would sent the product back if i could.after 2 weeks of them saying they are going to delivery me extra felt they are now saying they won't, i am taking the matter up with the Consumer ombudsman as this company goes against all the values and tripe that is displayed on their website. WARNING NEVER EVER DEAL WITH THIS UNCARING UNPROFESSIONAL UNBELIEVABLY BAD COMPANY AGAIN”

Helpful Report

Posted 9 years ago

“I purchased a Keter garden shed. When delivered the packaging was damaged and 2 parts were broken. I informed them straight away. 8 weeks later and numerous e mails I'm still no closed to getting my replacement parts. The last response was we will get back to you in 24 hrs with a delivery date for your replacement parts, that was 3 weeks ago. I can now not get any response from them. I would urge people never to use them for any products. The customer service seems to be based abroad as all responses are written in very poor English and if you are lucky enough to get a response its very early in the morning.”

Helpful Report

Posted 9 years ago

“Product broke, but KYBOTECH refused to refund or replace: AVOID AVOID THIS COMPANY. I bought a parasol from Kybotech/SimplyGardenFurniture last summer, and it fell over and snapped in two. Kybotech refuses to replace or refund, despite its claim the parasol "is constructed using a strong premium wooden pole with metal fixings which ensure maximum stability and durabilityâ€ Nowhere does it state, or does it imply, that this pole is incapable of withstanding the slightest lateral pressure or that it should on no account be allowed to fall over, and therefore always brought inside when not in active use. On the contrary, the description of the product suggests that it is entirely capable of withstanding the normal treatment and the normal weather conditions that are present in the UK â€“ and more. Terrible flimsy product and poor customer service, despite repeated attempts to get them to accept their clear responsibility for their clearly flawed or inadequate product. AVOID THIS COMPANY.”

Helpful Report

Posted 11 years ago

Kybotech Limited is rated 1.2 based on 45 reviews