Name: Kybotech Limited
Rating: 1.17

“After dealing with repeated delays and getting nowhere with the platform’s customer support, I was honestly starting to think the issue would never be resolved. Communication was slow, updates were vague, and it became increasingly frustrating waiting for progress. Thankfully, the team stepped in and completely turned the situation around. They took the time to understand exactly what had happened, explained every step of the process, and kept me updated until everything was fully resolved. Their professionalism, responsiveness, and genuine commitment to helping made all the difference. It’s refreshing to experience customer service that truly puts people first. #CustomerSupport #ProblemSolved”

Kybotech Limited 1 star review on 22nd August 2026

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Posted 1 month ago

“After dealing with repeated delays and getting nowhere with the platform’s customer support, I was honestly starting to think the issue would never be resolved. Communication was slow, updates were vague, and it became increasingly frustrating waiting for progress. Thankfully, the team stepped in and completely turned the situation around. They took the time to understand exactly what had happened, explained every step of the process, and kept me updated until everything was fully resolved. Their professionalism, responsiveness, and genuine commitment to helping made all the difference. It’s refreshing to experience customer service that truly puts people first. #CustomerSupport #ProblemSolved”

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Posted 1 month ago

“After dealing with repeated delays and getting nowhere with the platform’s customer support, I was honestly starting to think the issue would never be resolved. Communication was slow, updates were vague, and it became increasingly frustrating waiting for progress. Thankfully, the team stepped in and completely turned the situation around. They took the time to understand exactly what had happened, explained every step of the process, and kept me updated until everything was fully resolved. Their professionalism, responsiveness, and genuine commitment to helping made all the difference. It’s refreshing to experience customer service that truly puts people first. #CustomerSupport #ProblemSolved”

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Posted 1 month ago

“Cancelled order over month ago; still waiting for my refund; AVOID THIS COMPANY; THEY ARE RIP OFF MERCHANTS !!”

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Posted 2 months ago

“Purchased shed roof felt.It was paper thin and ripped easily.The picture of the shed in the Salesbrochure shows thick felt this is not what you get.Poor quality.Waste of money it was not cheap.Bought via b&q .”

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Posted 9 months ago

“AVOID AVOID AVOID!!!! Absolutely appalling customer service. Never answer the phone, emails bounce back, no way of contacting them and IF they do answer, the service is terrible. Waited for 3 months for my shed, still didn't arrive, then got an email to say it was delayed further. Cancelled the order but still waiting for my refund and they couldn't care less that I was disappointed & cancelled. All the 5/4 star reviews are all fake reviews, do not be drawn in. YOU HAVE BEEN WARNED!! **UPDATE - do NOT wait to go to your bank to start a dispute for non delivered goods. I waited 90 days and the limit is 120 days for this. Your bank can start a 'chargeback' for up to £30,000 and they should be able claim your money back for non delivered items - just make sure you have it in writing that this stupid company will refund within 14 days**”

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Posted 1 year ago

“DO NOT USE THIS COMPANY! We have had the same problems as all the other negative reviews, so expect the same experience. It started out ok, with delivery taking 9 weeks (although with no warning, luckily someone was in). The greenhouse finally arrived but all the wood was soaking wet, warped and starting to rot (it had obviously been water treated and not been dried properly). We then noticed there were a lot of parts missing, this is where the real trouble began. The company's customer service is DREADFUL! We emailed constantly (their phone line doesn't work) only to get vague responses saying we were "a top priority". After months of waiting we finally got a delivery of replacement parts but, again, more parts missing. At this point we gave up and ordered the rest elsewhere at our own cost. As a final insult, they said we never told them about these problems and could have a refund if we disassemble the greenhouse and send it back to them in a "resellable condition". Err, how can we do that when it never was in such a condition! Note, they also trade as Garden Buildings Direct. I'd leave a review there but they've stopped accepting reviews, wonder why.”

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Posted 1 year ago

“Greenhouse arrived with appalling instructions. Finally got it assembled only to find that the Perspex for the roof did not fit. I have asked them for replacements but they do not respond. Terrible company. I got Legal Which involved and they advised that under contract law I am entitled to a full refund, but this requires me to return the whole greenhouse which is ridiculous.”

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Posted 1 year ago

“Avoid this company! Ordered a shed, paid almost £1000, waited 6 weeks for delivery. No assembly instructions, broken and warped materials, unable to put it together without adding further wood and metal fixings to ensure it was safe. ‘Glazing’ is a thin piece of plastic which is the same thickness as a plastic document folder. Complained, waited weeks for a response, immediately blamed us for not assembling it correctly despite this being impossible. Told us the base wasn’t right when it was levelled, hardcored, cemented slabs. Asked for a refund but nothing! Only another piece of plastic to replace the split piece that got delivered which isn’t fit fit purpose anyway. Bitterly disappointed, angry and exasperated by the total lack of customer service. They must get many complaints as their email responses appear to be copied and pasted and totally impersonal. I hope they go bust!”

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Posted 1 year ago

“AVOID this company. I bought a log cabin in August, took 5 weeks to receive it. Parts missing. Tried for 6 weeks to get them delivered with no luck. They just lie to you in the hope you will give up. Eventually we agreed that I would get the parts made in a nearby sawmill, which I did. However when it came to paying me back THEY REFUSED! They’re despicable. Shame on you. They never call you. I must’ve spent 30 hours on the phone and sent 50 emails. If you have the misfortune of having bought something, the Customer Support Manager is Carlo Datu (public information). He won’t speak to you but will hide behind his poor support team. Don’t waste your life. Can’t wait to see the counter comment from them.”

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Posted 1 year ago

“**DO NOT BUY FROM THIS COMPANY** **DO NOT BUY FROM THIS COMPANY** Please take my advice and avoid this company at all costs. They also trade under the names of **GARDEN BUILDINGS DIRECT** and **BILLYOH**. Really long story short, I bought garden furniture from them in April through the B&Q website. They are listed as a "trusted seller". It arrived damaged and since then they have failed to send me a replacement or uplift it for a refund. I have been told on NUMEROUS occasions that a courier had been arranged for a certain date and I have waited home. Probably about 8 times now over the past few months. They have never arranged this or randomly send a courier to my door without telling me. Unfortunately on each of these occasions I have been out the house. I am over £500 out of pocket and this company just do not care. Customer service is appalling. I have spoken to the company via email and on the phone and have got nowhere. I can't stress to you enough **DO NOT BUY ANYTHING FROM THIS COMPANY**”

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Posted 2 years ago

“I ordered a shed , told 1 to 4 weeks delivery , heard nothing eventually got through & told some parts not ready (twice this happened) asked for a refund after waiting 8 weeks told me it would take up to 2 weeks for money to be credited back to my account , why?. 2 weeks but no credit , wish i read the reviews before i ordered , please do not order anything , beware they trade under different names. Managed to get through , asked why my refund had not happened , Hannah who put it through put the amount to be refunded as £00.00 when it should have been £929.70 asked to speak to Hannah , surprise surprise she left a week ago & they are going to put my request through to management again & i've got to wait 2 weeks again , if it doesn't happen this time i'm contacting my credit card company to deal with it!”

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Posted 2 years ago

“Dreadful all round. Shet was poorly made. Packing was terrible. Wasn't fully delivered. Customer service.rude when you eventually get to talk to them.”

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Posted 2 years ago

“After a regrettable experience with Kybotech Ltd, I feel compelled to share my story to help others make informed decisions. I purchased a BillyOh Super Saver Overlap Apex Shed via B&Q, but the ordeal that followed was nothing short of a customer service nightmare. Key Points of My Experience: Initial Order and Problems: Placed on February 18th, the shed arrived with missing and incorrect parts, making assembly impossible. Customer Service Response: Despite numerous communications, Kybotech’s response was sluggish and largely unhelpful. The replacement parts were also incorrect, further compounding the issue. Refund Process: After much hassle and repeated requests, the shed was finally collected on April 17th, and a refund was issued. However, the process was fraught with delays and poor communication. Compensation Request Denied: Given the significant inconvenience and time wasted, I sought reasonable compensation. Kybotech denied this request, citing their terms and conditions, disregarding the extent of the disruption caused to my life. The lack of accountability and customer empathy shown by Kybotech has been disheartening. Not only did they fail to resolve the issue efficiently, but they also showed little regard for the impact of their service failures. Final Thoughts: I would urge potential customers to think twice before dealing with Kybotech. The stress, time wasted, and overall poor handling of my situation reflect a company that falls short of basic customer service expectations. I will be taking further actions, including contacting B&Q’s CEO and sharing my experience across all available platforms to ensure that my story is heard and hopefully prevents future customers from similar disappointments. Buyer beware – your time and patience might be tested beyond reason with Kybotech.”

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Posted 2 years ago

“where do i start ? The finish on the side of the panels was appalling some of them were about 5-8mm proud so had to trim them for an even fit (9 Panels). 4 panel rails short ( a week to redeliver) .Roof supports 12 inches short. Frame for inside of door not cut at the right angles and were too long. Customer service will not give you a definite answer " we will send you an e-mail when we have investigated". Not a company I would recommend or order from again”

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Posted 3 years ago

“Brought a summer house and paid for wood treatment. Some wood not treated and parts missing. Company not interested in compensating a disabled pensioner who had to pay someone to treat wood. Disgusting customer service. If I could give no stars I would”

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Posted 3 years ago

“Reported them to trading standards - this company is very suspicious. AVOID!”

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Posted 4 years ago

“Placed 2 orders with BillyOh, despite the orders being declined by them for some reason the money has still been taken from my credit card, they say it hasn't but refuse to give me anything in writing for my credit card to say the order was declined. Really rude woman at customer services who kept talking over me quite aggressively. Ongoing...avoid at all costs, you might not even get the order you pay for”

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Posted 4 years ago

“Purchased a summer house early this year. Extremely poor quality. Knot holes in the wood, roughly saw timber, badly fitting doors due to inaccurate dimensions. Styrene window panels too thin, already cracking in light wind. Water penetrating through the junction between adjoining shiplap panels. Was obliged to use mastic to fill in the numerous nail holes. Not worth the price paid.”

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Posted 4 years ago

“IM WARNING EVERYONE WHO CARES TO LISTEN DO NOT BY A SHED OR SUMMER HOUSE FROM THIS BUNCH OF RIP OFF MERCHANTS, YOU'LL REGRET IT!!! IF YOU DECIDE TO GIVE YOUR MONEY A KISS AND SAY GOODBYE TO IT ITS LIKE BUYING LIONEL MESSI AND EMILE HESKEY TURNS UP!!!”

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Posted 5 years ago

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