“The product we purchased from L3Home was quite satisfactory, and at a competitive price too. HOWEVER the transport contractor that they engaged to ship our six dining chairs to Sydney was totally incompetent. The worst freight company that we have encountered during decades of online purchases.
The other area where L3Home falls down is in customer contact and response: they seem to have gone to great lengths to avoid direct telephone contact. Not acceptable.”
Hi Robert,
We truly appreciate your feedback and are glad you were happy with the quality and value of your dining chairs.
We completely understand how frustrating delivery delays can be, and while we do our best to work with trusted couriers, we know that sometimes things don’t go as smoothly as we’d like. Throughout this process, our focus was ensuring you were supported and that your order arrived safely—which we’re happy to see it finally did.
Regarding customer contact, we manage all communication via email so we can provide clear, detailed updates while keeping a record of every query. This allows us to track conversations effectively and ensure every query is properly followed through. This approach helps us stay on top of things efficiently and provide consistent support.
We appreciate the time you’ve taken to share your thoughts. We’re always looking for ways to improve and ensure our customers feel well-supported at every stage. Wishing you all the best! 🫶🏼
The L3 Home Team
