“This was my first order with La Roche-Posay and, unfortunately, it was a very poor experience. The delivery took far longer than expected, and when my order finally arrived, it contained the wrong products despite the order being worth £64.80. I was only given a partial refund of £34.40, with no clear explanation as to how this amount was calculated. Even more disappointing, they refused to resend the correct items and instead asked me to place a new order which when I went to place the order was no longer eligible for the 20% off. Customer service was unhelpful both over the phone and online. Overall, a very frustrating experience and not the level of service I would expect from a well-known brand. When I put my review on their website I received an email saying your review can not be published. Unfortunately your review has been moderated and cannot be published on our website.
Even though your review did not meet our moderation guidelines we have read your feedback and value your contribution.
Such a poor experience!”
“Worse customer service in Canada. They lead you to believe it will be processed in 1-2 days. I was still waiting 14 days later. I requested a refund on day 5 and they have refused. They told me to wait until I get the package then return it at my cost. They know people can’t afford to lose $30 for shipping. Order from Amazon, it’s cheaper.”
“I reached out to COVSECLTD * COM after months of dead ends. They listened patiently and made me feel understood. Their clear explanations and frequent updates helped me stay hopeful. After weeks of work, they succeeded in recovering most of my funds. I finally have peace of mind thanks to their dedication.”
“Do not buy from the La Roche Posay online, they use GLS to ship their parcels, and GLS will throw your parcel in unsecure locations and neither GLS or La Roche Posay will take responsibility for hundreds of dollars in product getting lost.”
“This company’s customer service leaves much to be desired. They appear resistant to receiving constructive feedback and tend to block customers who share negative experiences about their products. This approach makes it difficult for customers to feel heard or valued.”
“Terrible toxic chemicals that should not be used on skin that actually PROMOTE aging. The best skincare is a healthy diet, exercise and natural sources.”
