Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

97 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

Location:

37 Squires Walk,
Kempsey
Droitwich Spa
WR5 3JB

Write Your review

Tell us how Lafantine.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now received my items. Helpful customer service. Will happily purchase from here again. Thank you.”

Helpful Report

Posted 4 years ago

I'm really sorry your order has been delayed in the post. We shipped your order less than 24 hours after we received it over the Black Friday weekend. We use Royal Mail 48 which normally takes about 5 working days, and at this time of year won't be any sooner. We are on working day 6 today and hoping you will receive your parcel any time soon. Royal Mail does not offer constant tracking for Economy mail, only confirmation of when the order has been received by them and when it has been delivered. We will monitor your order.

Posted 4 years ago

“I ordered Dermalogica special cleansing gel -an old favourite. It was a good price and arrived quickly. I appreciated the free samples supplied with it. Excellent service”

Helpful Report

Posted 4 years ago

Thank You

Posted 4 years ago

“Came quickly and packed well”

Helpful Report

Posted 4 years ago

Thank you !

Posted 4 years ago

“Best value Dermalogica products , I always buy them from Lafantaine , quick and very reliable”

Helpful Report

Posted 4 years ago

Thank you !

Posted 4 years ago

“I ordered the large ultra calming cleanser. On receipt of the product I noticed the seal was already broken and then realised it was special cleansing gel! Very poor, disappointing service. As a loyal dermalogica customer I won’t be returning to your online store.”

Helpful Report

Posted 4 years ago

Good morning Brenda, please accept our apologies for this error, we will contact you directly to resolve.

Posted 4 years ago

“Loved the packaging and free samples! Great price and product all round - thank you”

Helpful Report

Posted 4 years ago

Thank You

Posted 4 years ago

“Brilliant fast delivery and product securely packed so didn’t arrive all bashed. I have brought the cream for someone else so can’t comment on the product but will use Lafantine.com again”

Helpful Report

Posted 4 years ago

Thank You!

Posted 4 years ago

“Product service every thing was good”

Helpful Report

Posted 4 years ago

Thank You

Posted 4 years ago

“Great pice quick delivery and loved the packaging this of sustainability and the cute cat card”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Always buy from Lafantine, competitive pricing. However on a recent occasion the delivery was slow and the link to the royal mail website was not showing the tracking of my delivery. The person answering the call at Lafantine was generally unhelpful and dismissive.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Our choice or Royal Mail 48 as our main carrier has mostly benefits for our clients but also, occasionally, some disadvantages. It is possible to track all our parcels with Royal Mail, however, they only publish timings of despatch and delivery. The journey in between is not updated and can sometimes prove a little frustrating if Royal Mail is not delivering as fast as normal. With the combination of the pandemic impact, Black Friday/Christmas season some deliveries are unfortunately taking longer than usual and Lafantine employees do not have additional Royal Mail transit information available.

Posted 4 years ago

“Very good price and easy ordering, Postal delivery arrived safely.”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Always have all the dermalogica products that I need on stock and at the most competitive price online. Shipping is quick and easy. Always come back to re-order!”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Great user experience and the product is incredible. (Dermalogica overnight clearing gel). The packaging delivery was sustainable and I also received 3 free samples. Very satisfied.”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Good prices and excellent service! And the ‘freebies’ were actually things I would use.”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Very easy to order items and use website. Great selection of products at a great price. Super fast delivery 😃”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Great prices, quick delivery. Thanks”

Helpful Report

Posted 4 years ago

Thank you

Posted 4 years ago

“Excellent service and quick delivery.”

Helpful Report

Posted 4 years ago

Thank You !

Posted 4 years ago

“Ive ordered a few times now from Lafantine.com and have found them very competitively priced, package arrives very prompt. Very satisfied indeed.”

Helpful Report

Posted 4 years ago

Thank you !

Posted 4 years ago

“Excellent range of products and very competitive prices. Purchases always arrive promptly, well packaged and you are kept up to date with progress. Have used before and will use again.”

Helpful Report

Posted 4 years ago

Thank you !

Posted 4 years ago

“Great service, prompt delivery. All products arrived well packaged. Excellent updates on order throughout process”

Helpful Report

Posted 4 years ago

Thank You !

Posted 4 years ago

Lafantine.com is rated 4.9 based on 964 reviews