Lands' End Reviews

“ Ordered bathing suit and ups said it delivered but it could not prove delivery. Lands End supposedly reshipped and said ups took it to post office but it was never delivered. Lands End told me they weren’t responsible. After the second shipping failure I will never order from Lands End again. They have screwed me out of $85. Worst customer service ever. ”

“ I've contacted Lands End Customer Support/Service and all I got was a lame excuse on the shipping when I asked why did some packages get delivered by UPS to my PO Box and some not. ”

“ Poor Poor customer service. Never got a straight answer. Ordered a tote bag on 12-12-24 it was suppose to ship between 12-26 and 12-31. We it still has not arrived. Called multiple times and they said they would do an express shipment to help out. Now in transit for 4 days. I called I did chat they were always saying a new story. Very long term customer, but this was the last ”

“ When I contacted customer service, they said I am past the 90 day return policy period, so they will not replace it. ”

“ Customer service was unable to correct the credit card issue, claiming they did not have access to that information. ”

“ When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!! ”

“ Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again. ”

“ The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. ”

“ I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party. ”

“ I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible. ”