“I wished I had read this reviews before but yeap is true 3 weeks uniforms still has not shipped. It has been 18 days I got an email saying your order is processing. I had to buy local uniforms as they didn’t arrive in time and they said they can’t cancel the order because you only have 30 minutes to do so once you place your order. But with their timing they should just change their policy to 30 days that’s how long it takes for them to ship something. Seriously do not place an order here or if it’s for kids order the next size because by the time it arrives the kids will be taller.”
“Products are usually good, and prices ok when there are sales, but I had a frustrating experience ordering online where I was quoted a price and notified there was free shipping, but after clicking to pay, the shipping cost was included and my card was charged that much more than the price I clicked for. Deceptive, tricky, dishonest. Emails to the company were answered quickly but with no change in the price charged.”
“This review is in regard to advertising that I see as I’m playing Candy Crush Saga. There’s one ad that I’ve watched so many times and every time I think how does lands in sell anything with ads like this. It shows an average looking woman in a very sloppy looking room, looking very sloppy in a shirt, half tucked only two buttons buttoned. I think it’s advertising baggy pants which you don’t even see but nothing in this ad inspires me to purchase anything from Lands’ End even though I know they have good quality clothes. I think I could get a shirt like the one shown in the ad from Salvation Army for a couple dollars. I just can’t imagine why this particular ad would be successful. Just saying.”
“My order was re-routed to an unknown address without my knowledge or permission. They wouldn't tell me what address. Tracking said it was delivered but where? They wouldn't tell me. While talking to a supervisor named Anita I was hung up on.”
“There shipping sucks I ordered shorts 14 days ago said I would receive them 4/13 -4/18 I checked today and they still weren't shipped. So I did an online chat and they could not tell me when they would be shipped. I needed them for Monday the 20th for vacation, so I asked them to cancel the order and they can't cancel the order cause it was in the packaging dept. I have never waited 2 weeks for an item to ship and never was told I could
not cancel an order when it hasn't shipped yet. I will never order again from them.”
“Bought 2 pairs of Lands End chino pants. When washed and dryed according to label instructions, both pair came straight from the dryer just before the cycle ended. They were so wrinkled they would require complete ironing. Totally unsatisfactory.”
“Contacted LE Customer Service via chat and email re: a workmanship issue. The adhesive on the seams of the upper pockets of a Squall coat I purchased about 9 years ago is no longer sticking. The inside loft is now exposed. The zippers should have been stitched in place instead of using glue to avoid this issue. The chat response was disappointing, and I have yet to receive an email response. A friend bought the exact same model around the same time as me (based on my recommendation), and she had similar workmanship issues. If this were an LL Bean coat, they would have taken it back. Unfortunately, LE's returns are good for 90 days only. This will be my last LE purchase, based on their customer service.”
“Only worn less than 10 times and the zipper breaks on the coat. Called and was told that if it has been more than 90 days, you are out of luck! I purchased it in store and don't have a record of when I purchased it, but it has been about a year. I don't know what has happened to Lands End! I used to be able to depend on their products. This was not a cheap coat, but a 3-1 squall insulated parka. I am so upset and will have to reconsider future purchases from this brand.”
“What is women’s suit less than a year ago and it is faded out so bad it looks like it belongs in the goodwill store. It was purple and now it’s all different shades of purple. Their prices are way too high and they have no free postage and they are very rude when you call them would not recommend shopping at this place.”
“I think the quality of Land's End is overall very good. But I recently ordered a Women's Expedition Down Waterproof Winter Parka that I had to return. It was made of high-quality fabric and seemed like it would be very warm without making one look like a whale. But I am a size 12 and the Medium (10-12) was not roomy enough to fit even a light sweater under. (w/Land's End shirts, M is just right). I know Large (14-16) would be too big. Also, it made a very loud scrunchy, rubbery sound with even the slightest movement. So even if it had fit, I would have returned it. Evergreen color is considerably lighter in picture than in real life, though the dark one I received was also beautiful. I hated to return such a handsome looking coat but had to for the above reasons.”
“I ordered 2 bathing suits in case one didn’t work, I’d have a back up. When I went to return online the system seems to intentionally be challenging! Then suddenly it appears 2 of 4 items r none returnable! Not specified at order time. Never again!”
“I ordered 5 men's button-downs over summer 2025. All poor quality:
*Wrinkles all over after a wash.
*No extra button on the lower left inside.
*Stripes and plaids do not line up at the seams.
*Next time shop at Wal-Mart.”
“The quality of the fabric of my favorite pants continues to be Excellent through the years I’ve been buying them. There is no pilling and no shrinkage. The wash and wear aspect is perfect to us working people. The hemline is perfect and never shrinks up. I will continue buying from lands end regardless of other reviews!”
“I accidentally purchased a coat and tried to contact Lands End, their website gave a 404 error and their customer support number did not work. I spent hours trying to get ahold of someone when finally 8 hours later they replied to my email saying that they cannot refund me because it’s been longer than 1 hour. Their website and customer support was down that ENTIRE TIME!!! So I couldn’t get a hold of anyone and the customer service representative said here is a link to return the item when you receive it and there was NO LINK included in the email. They also let me know that orders placed after 5pm cst are not eligible to be refunded so if you are shopping after hours on their site you are SOL if you make a mistake and I could not find this information anywhere on their website because their customer support site is still giving a 404 error. This company is not honest or trustworthy. Spend your money elsewhere”
“Purchased dress shirt. At that time Lands End had a lifetime warranty. The shirt developed holes in the collar where it folds over. Some small holes. Some larger holes. They refused to honor their warranty!!”
