“Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End.”
“Delivery is good. Is not so good when you order a size that always fits you and then it is tooooooooo big. Have to pay over $13 Canadian to return it. Also, the quality is not what I would expect. Have ordered 5 items and I can say that for all of them.”
“I recently purchased two PL velour pants. Unfortunately I could not exchange them for PM as that size was not available any more. The pants are good for regular L size. I have to reduce length by
5" and the hips by 4"”
“I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands end send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry , resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.”
“I reached out to Lands End customer service regarding a broken zipper on a child's parka that was purchased a few years ago. Unfortunately, i dont have the receipt. I was asking for the zipper to be repaired since there is a lifetime guarantee. The response i received is that since i dont have the receipt, i can send the jacket back for a $5 credit. Absolutley ridiculous! The jacket is in great condition, with the exception of the zipper. Way to support a lifetime guarantee, Lands End. I certainly wont be purchasing anything in the future.”
“We returned items on 22 of December, Lands End warehouse received them on the 4th of January and as of the 11th of January we still haven’t received our refund.”
“It should actually be no stars. I ordered a pair of women's shoes size 6. I was very happy to find the Mary Jane style I like but when it arrived it was HUGE. At least a 7 or larger. Don't know why it was so hard for them to do correct sizing.”
“The free shipping was enticing, as was the 100% satisfaction guarantee. But I was not happy with the item. and was prepared to pay return shipping. However, when I received my credit, Lands End also subtracted for their original free shipping!! I won't order an item to hope to be satisfied.
What a scam. I won't order from them again.”
“I ordered several pieces of mens and women clothing. One shirt from Indonesia (who would know their US sizing) cost me 50% of the cost of the item to return. I will never shop on line with Lands End and since there are not any stores in Florida I had no choice but to ship back. Not a good business practice. Good By to Lands end. Suggest to all- buy American for Jobs for our children. Yeah USA!”
“Serious Sweats—no comparison between men’s and women’s. I have “men’s” sweatpants and hooded pullover—thick, heavy, soft thick inner. Ordered women’s tunic and quarter zip, both advertised as in the serious sweats line—BUT—neither has the defining label inside and BOTH are a much lighter weight fabric with virtually no inner warmth. In fact, the quarter zip is like a lightweight fleece. Online chat remark was hers didn’t have a label either. Email result was that my remarks were sent to advertising but I would not be hearing from them, so that was another dead end. This stuff (women’s) isn’t less expensive than men’s, just cheaply made. Totally bad LE experience.”
“No boxes for shoes or slippers! Even personalized slippers. I have always ordered slippers from Lands' End, always received a shoe box for each pair. This year they came in torn tissue paper, mailed in a plastic bag, with the suede completely scuffed. When I reached out to customer service about this, they said "oh we now sell shoe boxes for $7!
Ridiculous. I have spent over $3,000 this year alone at Lands' End. No more. Will never purchase from them again.”
“If I could give Lands End a NO star review, I would. I recently ordered 2 pairs of leggings. I couldn't get one pair on past my knees! I successfully tried on the other pair but thought it was too tight (across the bum) for me to keep. How can there possibly be that much difference between two pairs of leggings that are supposed to be the same "size"? So, basically, I just lost $14.95 (shipping each way) in order to try on 2 pairs of leggings - poor material; poor craftsmanship; one a ridiculous fit. The saddest part is I used to love this company; once upon a time their products were excellent. Not anymore. Bye Lands End.”
“I have to agree that their coat zippers have gone downhill. This is the second winter coat I bought from them with a faulty zipper. I called customer service and the woman was trying to tell me that it was not the zipper but it was me not knowing how to use it. "Zippers are tricky" she said. At that point I mentioned that I have a doctorate degree and I mastered zipping up my clothes back in kindergarten. So yeah. All their coats have the same zippers she said. As such, I am returning this one and buying from a company that buys good zippers!”
“Ordered fresh evergreen centerpiece for 95 year old aunt. Aunt said it looked like someone threw this thing together and was awful, plus it needed spritzing daily ( really, no container for water? Spritzing on your wooden dining table????)
Customer service said only way to get replacement/other item was to return centerpiece.
Under these circumstances (95 year old who has neuropathy and trouble getting around) she must now repack item, mail back before they will credit/replace.
I get it for clothes, shoes, etc. but an evergreen that will die?????? I deal with tv shopping channels a lot and they NEVER make you return food/living items.
Lands End, I’ve been a long time customer- that’s DONE!!!!”
“Prices are great until you actually go to pay online.
% deductions change!!!
I cancelled my order due to a price increase at checkout of $25-30 dollars. I called the 800# & though she agreed she could not do anything without help from someone and I was on hold long enough!!
Not worth my time- Lands End!”
“People beware !! Worst company ever . If they will loose or will not deliver they will send your to the shipper . They to many others and will not serve you
Stay away buyers
Do not shop it’s “ the end of land end “”
“We LOVE our beautiful, personalized Canvas Bags! Our family raises Guide Dogs for the Blind, and every year, we order these wonderful bags for our future families!
They truly warm our hearts! Thank you Lands’ End for such a quality product, at such a fair price!
Laura Ann R-T
The Cookie Lady
Boulder, Colorado
GDB Mom to Ardal, Erickson, Ritter, Jones and Caboose”
“Helpful,efficient ,friendly service, on line and in their outlet, coupled with the excellent quality of their goods,this firm is always my first choice when buying clothes”
“Bought Lands' End water shoes at sears few years back. Glue on product deteriorated, & sole on one split into 3 pieces. Called Lands' End & was encouraged to return product as it's "guaranteed to life". "If you're not satisfied with any item, return it at any time for an exchange or refund of its purchase price." Cost me about $10 to return item, & Lands' End rep called to tell me they will credit me only for $12. She encouraged me to send an additional $28 to get replacement. SCAM!!!”
