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Lands' End Reviews

2.6 Rating 119 Reviews
37 %
of reviewers recommend Lands' End
2.6
Based on 119 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
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Lands' End 1 star review on 8th May 2025
Debra
Lands' End 5 star review on 6th March 2025
Anonymous
Lands' End 2 star review on 8th July 2023
Helen
Lands' End 1 star review on 1st December 2022
Sheena
Lands' End 2 star review on 24th January 2022
Linda
Anonymous
Anonymous  // 01/01/2019
I have purchased underwear for my husband a couple of times from Lands End. After a few months the underwear starts ripping away from the elastic band. I have called Lands End and they tell me I must send back the underwear and they will send my out new underwear. My credit card is charged and will be credited back once the items are returned. I find this practice not acceptable. I am willing to take pictures and email them the pictures. I know have three more pair that are falling apart. This products is not cheap. Guess I will not be buying underwear from Lands End .
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Posted 6 years ago
What had been a "Men's Super-Tee" for years is now apparently a dismal and cheap shadow of its former self. Despite no changes to the "Super-Tee" online product description (or the price), what I paid for and received was a "Very Mediocre Tee". Disappointing to see LE quality going downhill.
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Posted 6 years ago
I bought a jacket/coat from Lands' End and I couldn't believe the cheap zipper that was on this jacket/coat. I have many of your winter jackets and none of them have this kind of plastic like zipper. Unfortunately, I threw out the box before I realized this. My family has bought many pants. shirts, underwear, pajamas etc. and I am so disappointed in the quality of this jacket/coat. Your going down hill.
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Posted 6 years ago
Order for some dresses in the sale for kids. Arrived earlier than expected and are a very good price!
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Posted 6 years ago
Great quality clothing, well made with practical details, like pockets in the right places, two way zips. Particularly great for petite fit like me. Items sent quickly. You need to pay for returns, but Hermes option really cheap and refunds done swiftly. If I've ever had any problems the customer service has been excellent. Have shopped with them for over 10 years.
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Posted 6 years ago
I ordered the half zip fleece top for ladies, I have several now, they are not the same! Very cheaply made! The sizing is way off too. What happened to Lands End quality.? I couldn't be more disappointed. Scrap the big discount catalogs and bring back the quality!!
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Posted 6 years ago
Good quality and fast service.
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Posted 6 years ago
Ordered 16 they sent 14 . Refund was good
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Posted 6 years ago
Quality products, good customer service, helpful staff. Prompt delivery and packaged well.
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Posted 6 years ago
I purchased a Parka jacket which I didn't think was very durable. Customer services emailed me back on the same day with 5 different alternatives. I later exchanged for one of the options but found the personal feedback very helpful and informative.
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Posted 6 years ago
Lands End clothing is always top quality. They hold up extremely well in the wash. They retain their good looks wash after wash. My grandson school requires Lands End uniform clothing. I've bought 3 years worth of shorts, pants and shirts. They look so good that we're able to pass them down to other parents because they're in such good condition.
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Posted 6 years ago
Land's End has great prices for school uniforms and they always have great sales.
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Posted 6 years ago
One of the t-shirts I ordered was not a suitable colour. I returned it and asked for an exchange. Not only did they do this quite happily, but they refunded the postage on the returned item. Not many companys do this.
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Posted 6 years ago
The jeans that I ordered arrived promptly, they fitted perfectly and I was very happy
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Posted 6 years ago
Great quality clothes at a good price. They tend to be on the larger size so I often go one size smaller, but the quality is excellent, and most things come in regular, petite, tall and plus, so there's something for everyone.
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Posted 6 years ago
Good quality and v. important wash well but last few years, unfortunately, tending to concentate on ladies clothing.
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Posted 7 years ago
Promotions make men's shirts affordable. Their descriptions are accurate. Website is easy to navigate and shipping is expensive, but efficient.
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Posted 7 years ago
Some nice garments in discreet colours. (Would be nice if they did more that were not lurid.) Great quality.
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Posted 7 years ago
I placed an order for an outdoor jacket with Landsend UK. It's a seasonal item on sale and I like the quality and, additionally, the bargain. The company used Royal Mail to deliver the parcel to international customers, which may take up to 14 days (I placed the order confirmation on 21st February but I only received the item today 7th March). Because Royal Mail does not provide tracking number, I had no way to track the delivery en route. Perhaps Landsend would provide such info to ease the mind of their customers?
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Posted 7 years ago
What has happened to Lands End? I've been purchasing from them since they first arrived in the UK in the early 1990s, and I've relied on them for good quality, well fitting clothing at reasonable prices. In recent years quality has nosedived on fabric quality, manufacturing quality and consistency, and size consistency. At the same time, prices have risen to a level that is not justifiable for mid-range, everyday clothing. Sort yourselves out LE - you used to be good!
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Posted 7 years ago
Lands' End is rated 2.6 based on 119 reviews