Title: Lands’ End Has Lost My Trust – Beware I’ve been a loyal Lands’ End customer for years. As a 65-year-old senior, I depend on companies that stand behind their products with honesty and integrity. Sadly, that no longer seems to be the case here. Last season, I ordered my 5th and 6th Tugless One-Piece Swimsuits, expecting the same durability and quality I’ve come to rely on. But one of the new suits—maroon in color—began to fade badly after just a few uses. The fading followed the exact lines where the suit had been folded and stored—clearly a defect in either the fabric or dye. I reached out, assuming they’d do the right thing. Instead, I was met with an exhausting back-and-forth: requests for photos, tags, order numbers—you name it. After jumping through all their hoops, I was finally told I could return the suit using a free return label. So I should invest more time to make a return. No apology. No offer to replace the item or help me reorder at the original price. Nothing. It’s now high season, and I’d have to pay nearly four times the price (plus shipping) just to get a replacement. Lands’ End clearly prioritized protecting their bottom line over doing right by a long-time customer. This isn’t just disappointing—it’s exploitative. If a company won’t stand behind the quality of its products, especially for loyal senior customers, what does that say about its values? I recommend you think twice before supporting a business that treats its customers as disposable. Lands’ End has lost my trust—and my business.