Ordered fresh evergreen centerpiece for 95 year old aunt. Aunt said it looked like someone threw this thing together and was awful, plus it needed spritzing daily ( really, no container for water? Spritzing on your wooden dining table????) Customer service said only way to get replacement/other item was to return centerpiece. Under these circumstances (95 year old who has neuropathy and trouble getting around) she must now repack item, mail back before they will credit/replace. I get it for clothes, shoes, etc. but an evergreen that will die?????? I deal with tv shopping channels a lot and they NEVER make you return food/living items. Lands End, I’ve been a long time customer- that’s DONE!!!!