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Lands' End Reviews

2.8 Rating 102 Reviews

41 %

of reviewers recommend Lands' End

Company Reviews

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 2 star review on 8th July 2023

Lands' End 1 star review on 1st December 2022

Lands' End 2 star review on 24th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of their Starfish straight leg pants on January 14, 2024. They "supposedly" shipped the pants on January 19th, however, no one seems to know where the package is and I still do not have the pants. Tracking keeps saying in process. NOT out for delivery. I emailed them and they took 2 days to respond and all they said was sorry for the inconvenience and that the pants shipped. Now why does it take 6 days to pull a pair of pants off their shelf, put them in an envelope and mail? While I really like their pants, I'm going to have to find a more reliable brand.”

Posted 3 months ago

“I found the entire experience dealing with Lands' End unfortunate. Their credit card offer was confusing at the least and misrepresented at worst. Be very cautious. Customer service was unable to correct the credit card issue, claiming they did not have access to that information. Perhaps that is true; but as a consumer when an offer is being made through a retailer and that retailer is unable to provide service I am concerned. Secondly, I was offered next-day shipping to offset the earlier grievance which I accepted. Today is the 4th day since the order was placed and the package has not arrived. Needless to say, I will not be purchasing anything from this company in the future.”

Posted 5 months ago

“I had my order shipped to another address since I was going to be out of town and didn’t want someone taking my shipment from my doorstep. The item did not fit and I had to return it. Was told I had to get merchandise credit since it wasn’t shipped to my address, could not get a refund to my original form of payment. also returning the item I had to pay the original shipping charge from Lands’ End to me and then also they charge me again to return the item to them. so my return value is less than 50% of what I originally paid. Will not purchase from them again.”

Posted 5 months ago

“Why are so many of the coats now fitted. No longer room to add layers. Please don’t suggest buying a larger size. Then the shoulders & sleeves no longer fit. I’m in the market for a new coat & have always purchased Lands End. Not this year. Not everyone is a fan of the “fitted” look.”

Posted 5 months ago

“Apparently Lands End could not manage to put the address I supplied on my package, so it is hung in limbo in the USPS. I will NEVER order from them again.”

Posted 6 months ago

“Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again.”

Posted 1 year ago

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

Lands' End 1 star review on 1st December 2022

Posted 1 year ago

“I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party.”

Posted 1 year ago

“I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible.”

Posted 1 year ago

“Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER!”

Posted 1 year ago

“Deceptive promotional pricing--I attempted to purchase several items online and, as usual, there was a promotion code in effect. Actually, I was offered several levels of promotional codes. The problem was that when I chose an item, the discount was applied on the screen (e.g., this knit top is $19.23), but when I placed it in the checkout cart, the prices did not match. One or two were as shown on the purchasing screen, but others were either less discounted or full price. Thinking it was a software error, I contacted customer support, who explained that their new way of discounting is according to demand, and that I would be seeing that at a lot of businesses ("everyone else is doing it"). So if others like the same shirt, we'll all be paying more today(?!). That is not a new type of promotion but plain ole bait and switch, which is still illegal. Anyone not watching could pay much more than the "sale" indicated. Bait and switch--LE has lost another longtime customer.”

Posted 1 year ago

“Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic!”

Posted 2 years ago

“We have had to order from them several times, due to restrictions on my granddaughters school uniform. Besides being overpriced, their shipments are ALWAYS late, not a few days, or even a couple of weeks, but months. So, word of advice, don't pay attention to how long they say it will take, if you need spring clothes, order in the fall and if you need winter clothes, order it in the summer. Their customer service is legitimately like robots working off a script and very polite, but absolutely useless/unhelpful.”

Posted 2 years ago

“Ordered item Sept. 17. Right away back ordered. Latest is now after Christmas. Ridiculous but Covid World. Recently got a 60% off promotional code. Asked to have that used on my item. No can do since now item sold out. Asked for credit in amount of 60% off. Roshanda said no. Will not buy from them again.”

Posted 2 years ago

“Our daughter’s school has used Land’s End for uniforms for as long as we’ve been there. Up until this year, we’ve never had any major issues. They’ve never had super fast shipping, but it’s always been doable. Unfortunately, this year things changed. My daughter started school along with a ton of other students without their uniform orders! We were able to get by since our’s is in 5th and we had leftover from last year…but barely! There were many new students who had to go out of uniform because Land’s End was literally months behind! I had hoped this was short term, but after waiting months on their 20% off sale, I just placed another order because my daughter-in-law a growth spurt and has no coat that fits for school. This order will take 1-2 months to arrive!!! By the time we receive the order, we might not need it. If this continues, I’m quite sure our school will have to find a vendor that can get uniforms to the students in a timely manner.”

Posted 2 years ago

“Ordered 3 dress shirts, each with the same monogram letters and format. Today I received the shirts and somehow Lands End opted to change the monogram in 2 out of the 3 shirts. Customer service stated that cannot accept returns or correct the error because the shirts are monogrammed, “even if it is their mistake”. I’m sure they are reading from a script, but thus business is quickly going downhill along with the parent company, Sears. If they can’t get an order straight and won’t correct their mistakes, they should already close this place down.”

Posted 2 years ago

“I placed an order with a Lands End agent via the phone. My order was paid on the same date it was ordered. Two weeks later, I called Lands End to inquire about the date when my order will arrive. I was told by the agent that it is unknown when my order will leave their warehouse in Wisconsin and unknown when it will be delivered to me. The reason given is due to heavy customer demand, there is a problem processing all the orders due to lack of employees. I explained that when I placed the order, the agent never mentioned to me that my order would be delayed. Their business management policies need to be reviewed and revised as the end result is poor customer service.”

Posted 2 years ago

“I placed an order for school uniforms on 6/30. The sizes delivered were too small; so, I went through their process to return the items for the next size up. Their policy is if it is from the school uniform 'list', then only a store credit will be issues and not a refund. So, I had to wait for the credit to be received ... this took until 8/3 (!!) and placed the order. It is 8/25 and I just called to demand a cancellation since I am still without my order AND my account reflects 'processing' still on one item and 'backordered' on the other items (with no expected date). The lady was very rude and condescending and made it seem like she was doing me a favor by allowing a refund VS their 'policy' of a store credit. So, now I will be tied up with constant follow up until I see the money back in my account. $152 tied into only a portion of school uniforms is ridiculous!”

Posted 2 years ago

“Purchased some size 14 D cup bathing suits from Lands End like I have done the past 15 years. The suits I got were so tight in the body that I literally could not get them past my hips. Once I finally got past my hips (by holding my breath) the sewn-in cups hit me at the bottom of my rib cage. I went back and ordered a size 16W and 18W and had the SAME PROBLEM. Sad to say I will never ever be able to buy bathing suits again here. Utterly disappointed.”

Posted 2 years ago

“I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is not way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.”

Posted 3 years ago

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Lands' End is rated 2.8 based on 102 reviews