Lands' End Reviews

"Title: Lands\u2019 End Has Lost My Trust \u2013 Beware\r\n\r\nI\u2019ve been a loyal Lands\u2019 End customer for years. As a 65-year-old senior, I depend on companies that stand behind their products with honesty and integrity. Sadly, that no longer seems to be the case here.\r\n\r\nLast season, I ordered my 5th and 6th Tugless One-Piece Swimsuits, expecting the same durability and quality I\u2019ve come to rely on. But one of the new suits\u2014maroon in color\u2014began to fade badly after just a few uses. The fading followed the exact lines where the suit had been folded and stored\u2014clearly a defect in either the fabric or dye.\r\n\r\nI reached out, assuming they\u2019d do the right thing. Instead, I was met with an exhausting back-and-forth: requests for photos, tags, order numbers\u2014you name it. After jumping through all their hoops, I was finally told I could return the suit using a free return label. So I should invest more time to make a return. No apology. No offer to replace the item or help me reorder at the original price. Nothing.\r\n\r\nIt\u2019s now high season, and I\u2019d have to pay nearly four times the price (plus shipping) just to get a replacement. Lands\u2019 End clearly prioritized protecting their bottom line over doing right by a long-time customer.\r\n\r\nThis isn\u2019t just disappointing\u2014it\u2019s exploitative. If a company won\u2019t stand behind the quality of its products, especially for loyal senior customers, what does that say about its values?\r\n\r\nI recommend you think twice before supporting a business that treats its customers as disposable. Lands\u2019 End has lost my trust\u2014and my business."

"The water\/bathing blue pants and long sleeved rash guard with nice print in the front are fabulous. I have worn them snorkeling in Puerto Vallarta and this picture is in Aruba. I do not have to use sunscreen much and I swim so easily with these tight but comfortable clothes on. We walked 1mile in the heat with these clothes on! No issues;) Such a great product!!"

"I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!"

"I placed an order on Thanksgiving that said it should be delivered within a few days. It still says \u201cpending\u201d. The customer service person I spoke with said she doesn\u2019t see an order yet, so she can TRY to cancel it for a fee. I asked \u201cwhy \u201c? You took my money in 3 seconds, I should get it all back. Like I said it\u2019s been over a week, and I don\u2019t have it. But I ended up ordering it from Amazon and it\u2019s coming in a few days. Meanwhile my money here is still tied up, and I\u2019m helpless. What a waste. And bad business"

"I haven't purchased a sweater online in a while, but is this how pockets are made now (in China)? Not sewn-in, but attached to the garment with strings? What happens when the strings break?! Yikes!"