Lands' End Reviews

Name: Lands' End
Rating: 2.60

2.6 Rating 119 Reviews

37 %

of reviewers recommend Lands' End

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Metrics

2.6

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Lands' End 1 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

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Posted 2 years ago

“I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party.”

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Posted 2 years ago

“I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible.”

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Posted 2 years ago

“Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER!”

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Posted 2 years ago

“Deceptive promotional pricing--I attempted to purchase several items online and, as usual, there was a promotion code in effect. Actually, I was offered several levels of promotional codes. The problem was that when I chose an item, the discount was applied on the screen (e.g., this knit top is $19.23), but when I placed it in the checkout cart, the prices did not match. One or two were as shown on the purchasing screen, but others were either less discounted or full price. Thinking it was a software error, I contacted customer support, who explained that their new way of discounting is according to demand, and that I would be seeing that at a lot of businesses ("everyone else is doing it"). So if others like the same shirt, we'll all be paying more today(?!). That is not a new type of promotion but plain ole bait and switch, which is still illegal. Anyone not watching could pay much more than the "sale" indicated. Bait and switch--LE has lost another longtime customer.”

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Posted 3 years ago

“Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic!”

Helpful Report

Posted 3 years ago

“We have had to order from them several times, due to restrictions on my granddaughters school uniform. Besides being overpriced, their shipments are ALWAYS late, not a few days, or even a couple of weeks, but months. So, word of advice, don't pay attention to how long they say it will take, if you need spring clothes, order in the fall and if you need winter clothes, order it in the summer. Their customer service is legitimately like robots working off a script and very polite, but absolutely useless/unhelpful.”

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Posted 3 years ago

“Ordered item Sept. 17. Right away back ordered. Latest is now after Christmas. Ridiculous but Covid World. Recently got a 60% off promotional code. Asked to have that used on my item. No can do since now item sold out. Asked for credit in amount of 60% off. Roshanda said no. Will not buy from them again.”

Helpful Report

Posted 3 years ago

“Our daughter’s school has used Land’s End for uniforms for as long as we’ve been there. Up until this year, we’ve never had any major issues. They’ve never had super fast shipping, but it’s always been doable. Unfortunately, this year things changed. My daughter started school along with a ton of other students without their uniform orders! We were able to get by since our’s is in 5th and we had leftover from last year…but barely! There were many new students who had to go out of uniform because Land’s End was literally months behind! I had hoped this was short term, but after waiting months on their 20% off sale, I just placed another order because my daughter-in-law a growth spurt and has no coat that fits for school. This order will take 1-2 months to arrive!!! By the time we receive the order, we might not need it. If this continues, I’m quite sure our school will have to find a vendor that can get uniforms to the students in a timely manner.”

Helpful Report

Posted 3 years ago

“Ordered 3 dress shirts, each with the same monogram letters and format. Today I received the shirts and somehow Lands End opted to change the monogram in 2 out of the 3 shirts. Customer service stated that cannot accept returns or correct the error because the shirts are monogrammed, “even if it is their mistake”. I’m sure they are reading from a script, but thus business is quickly going downhill along with the parent company, Sears. If they can’t get an order straight and won’t correct their mistakes, they should already close this place down.”

Helpful Report

Posted 3 years ago

“I placed an order with a Lands End agent via the phone. My order was paid on the same date it was ordered. Two weeks later, I called Lands End to inquire about the date when my order will arrive. I was told by the agent that it is unknown when my order will leave their warehouse in Wisconsin and unknown when it will be delivered to me. The reason given is due to heavy customer demand, there is a problem processing all the orders due to lack of employees. I explained that when I placed the order, the agent never mentioned to me that my order would be delayed. Their business management policies need to be reviewed and revised as the end result is poor customer service.”

Helpful Report

Posted 3 years ago

“I placed an order for school uniforms on 6/30. The sizes delivered were too small; so, I went through their process to return the items for the next size up. Their policy is if it is from the school uniform 'list', then only a store credit will be issues and not a refund. So, I had to wait for the credit to be received ... this took until 8/3 (!!) and placed the order. It is 8/25 and I just called to demand a cancellation since I am still without my order AND my account reflects 'processing' still on one item and 'backordered' on the other items (with no expected date). The lady was very rude and condescending and made it seem like she was doing me a favor by allowing a refund VS their 'policy' of a store credit. So, now I will be tied up with constant follow up until I see the money back in my account. $152 tied into only a portion of school uniforms is ridiculous!”

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Posted 3 years ago

“Purchased some size 14 D cup bathing suits from Lands End like I have done the past 15 years. The suits I got were so tight in the body that I literally could not get them past my hips. Once I finally got past my hips (by holding my breath) the sewn-in cups hit me at the bottom of my rib cage. I went back and ordered a size 16W and 18W and had the SAME PROBLEM. Sad to say I will never ever be able to buy bathing suits again here. Utterly disappointed.”

Helpful Report

Posted 3 years ago

“I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is not way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.”

Helpful Report

Posted 4 years ago

“I’ve purchased a number of Women’s Lightweight Cotton Turtlenecks from Land’s End (usually online) over the years. Historically I’ve always re-ordered as they slowly wear out, because I’ve been so pleased with the comfort and quality. Goodness, what happened? I noticed when my batch of six 2020 shirts arrived that they felt much thinner than before—but as I needed to use them right away I didn’t think too much about it. Now one of them has already spontaneously developed small holes in the neck and on one cuff. My shirts are always washed on a gentle cycle and damp-dried on low with other clothing of similar fabrics then hung to finish drying. All of the current batch have been laundered ~20 times. None have been exposed to anything sharp or causing friction. Customer Service responded promptly but with a request that I return the defective shirt. However, the prepaid label requires me to take the package somewhere or pay a not-insubstantial fee for pickup at my residence (althougn the carrier is here 2-3 times weekly for deliveries). NOT going out in this pandemic to ship something and NOT going to pay a fee for a defective product to do so. I’m very disappointed in Land’s End, and next time will be seeking my shirts from another vendor. ”

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Posted 4 years ago

“My jogging pants are less than a week old and already the crotch is nearly down to my knees. There is no way of tightening the waist band, and they feel so uncomfortable. They are petite medium. Oh dear.”

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Posted 4 years ago

“Terrible experience with Lands End. No help from Customer Service. Will never try and order from them again.”

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Posted 5 years ago

“Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End.”

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Posted 5 years ago

“I recently purchased two PL velour pants. Unfortunately I could not exchange them for PM as that size was not available any more. The pants are good for regular L size. I have to reduce length by 5" and the hips by 4"”

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Posted 5 years ago

“I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands end send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry , resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.”

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Posted 5 years ago

Lands' End is rated 2.6 based on 119 reviews