Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lands' End Reviews

2.8 Rating 103 Reviews

41 %

of reviewers recommend Lands' End

Company Reviews

2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Lands' End made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lands' End 2 star review on 8th July 2023

Lands' End 1 star review on 1st December 2022

Lands' End 2 star review on 24th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is not way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.”

Posted 3 years ago

“I’ve purchased a number of Women’s Lightweight Cotton Turtlenecks from Land’s End (usually online) over the years. Historically I’ve always re-ordered as they slowly wear out, because I’ve been so pleased with the comfort and quality. Goodness, what happened? I noticed when my batch of six 2020 shirts arrived that they felt much thinner than before—but as I needed to use them right away I didn’t think too much about it. Now one of them has already spontaneously developed small holes in the neck and on one cuff. My shirts are always washed on a gentle cycle and damp-dried on low with other clothing of similar fabrics then hung to finish drying. All of the current batch have been laundered ~20 times. None have been exposed to anything sharp or causing friction. Customer Service responded promptly but with a request that I return the defective shirt. However, the prepaid label requires me to take the package somewhere or pay a not-insubstantial fee for pickup at my residence (althougn the carrier is here 2-3 times weekly for deliveries). NOT going out in this pandemic to ship something and NOT going to pay a fee for a defective product to do so. I’m very disappointed in Land’s End, and next time will be seeking my shirts from another vendor. ”

Posted 3 years ago

“My jogging pants are less than a week old and already the crotch is nearly down to my knees. There is no way of tightening the waist band, and they feel so uncomfortable. They are petite medium. Oh dear.”

Posted 3 years ago

“Terrible experience with Lands End. No help from Customer Service. Will never try and order from them again.”

Posted 3 years ago

“Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End.”

Posted 3 years ago

“I recently purchased two PL velour pants. Unfortunately I could not exchange them for PM as that size was not available any more. The pants are good for regular L size. I have to reduce length by 5" and the hips by 4"”

Posted 4 years ago

“I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands end send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry , resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.”

Posted 4 years ago

“I reached out to Lands End customer service regarding a broken zipper on a child's parka that was purchased a few years ago. Unfortunately, i dont have the receipt. I was asking for the zipper to be repaired since there is a lifetime guarantee. The response i received is that since i dont have the receipt, i can send the jacket back for a $5 credit. Absolutley ridiculous! The jacket is in great condition, with the exception of the zipper. Way to support a lifetime guarantee, Lands End. I certainly wont be purchasing anything in the future.”

Posted 4 years ago

“We returned items on 22 of December, Lands End warehouse received them on the 4th of January and as of the 11th of January we still haven’t received our refund.”

Posted 4 years ago

“It should actually be no stars. I ordered a pair of women's shoes size 6. I was very happy to find the Mary Jane style I like but when it arrived it was HUGE. At least a 7 or larger. Don't know why it was so hard for them to do correct sizing.”

Posted 4 years ago

“Serious Sweats—no comparison between men’s and women’s. I have “men’s” sweatpants and hooded pullover—thick, heavy, soft thick inner. Ordered women’s tunic and quarter zip, both advertised as in the serious sweats line—BUT—neither has the defining label inside and BOTH are a much lighter weight fabric with virtually no inner warmth. In fact, the quarter zip is like a lightweight fleece. Online chat remark was hers didn’t have a label either. Email result was that my remarks were sent to advertising but I would not be hearing from them, so that was another dead end. This stuff (women’s) isn’t less expensive than men’s, just cheaply made. Totally bad LE experience.”

Posted 4 years ago

“No boxes for shoes or slippers! Even personalized slippers. I have always ordered slippers from Lands' End, always received a shoe box for each pair. This year they came in torn tissue paper, mailed in a plastic bag, with the suede completely scuffed. When I reached out to customer service about this, they said "oh we now sell shoe boxes for $7! Ridiculous. I have spent over $3,000 this year alone at Lands' End. No more. Will never purchase from them again.”

Posted 4 years ago

“If I could give Lands End a NO star review, I would. I recently ordered 2 pairs of leggings. I couldn't get one pair on past my knees! I successfully tried on the other pair but thought it was too tight (across the bum) for me to keep. How can there possibly be that much difference between two pairs of leggings that are supposed to be the same "size"? So, basically, I just lost $14.95 (shipping each way) in order to try on 2 pairs of leggings - poor material; poor craftsmanship; one a ridiculous fit. The saddest part is I used to love this company; once upon a time their products were excellent. Not anymore. Bye Lands End.”

Posted 4 years ago

“Ordered fresh evergreen centerpiece for 95 year old aunt. Aunt said it looked like someone threw this thing together and was awful, plus it needed spritzing daily ( really, no container for water? Spritzing on your wooden dining table????) Customer service said only way to get replacement/other item was to return centerpiece. Under these circumstances (95 year old who has neuropathy and trouble getting around) she must now repack item, mail back before they will credit/replace. I get it for clothes, shoes, etc. but an evergreen that will die?????? I deal with tv shopping channels a lot and they NEVER make you return food/living items. Lands End, I’ve been a long time customer- that’s DONE!!!!”

Posted 4 years ago

“Prices are great until you actually go to pay online. % deductions change!!! I cancelled my order due to a price increase at checkout of $25-30 dollars. I called the 800# & though she agreed she could not do anything without help from someone and I was on hold long enough!! Not worth my time- Lands End!”

Posted 4 years ago

“People beware !! Worst company ever . If they will loose or will not deliver they will send your to the shipper . They to many others and will not serve you Stay away buyers Do not shop it’s “ the end of land end “”

Posted 4 years ago

“Bought Lands' End water shoes at sears few years back. Glue on product deteriorated, & sole on one split into 3 pieces. Called Lands' End & was encouraged to return product as it's "guaranteed to life". "If you're not satisfied with any item, return it at any time for an exchange or refund of its purchase price." Cost me about $10 to return item, & Lands' End rep called to tell me they will credit me only for $12. She encouraged me to send an additional $28 to get replacement. SCAM!!!”

Posted 4 years ago

“Want to return an ugly dress and was considering an exchange but their methods are impossible. In this day of free shipping and easy returns, they are horrible. If I wanted an exchange it would take 3-4 weeks to get the new item and I would still have to pay 6.95 for shipping back original dress. First and last purchase from Lands End”

Posted 4 years ago

“What had been a "Men's Super-Tee" for years is now apparently a dismal and cheap shadow of its former self. Despite no changes to the "Super-Tee" online product description (or the price), what I paid for and received was a "Very Mediocre Tee". Disappointing to see LE quality going downhill.”

Posted 5 years ago

“I ordered the half zip fleece top for ladies, I have several now, they are not the same! Very cheaply made! The sizing is way off too. What happened to Lands End quality.? I couldn't be more disappointed. Scrap the big discount catalogs and bring back the quality!!”

Posted 5 years ago

«
1
2
3
»

Lands' End is rated 2.8 based on 103 reviews