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Lands' End Reviews

2.8 Rating 102 Reviews

41 %

of reviewers recommend Lands' End

Company Reviews

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 2 star review on 8th July 2023

Lands' End 1 star review on 1st December 2022

Lands' End 2 star review on 24th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on May 1st, called on JULY 22nd to cancel my order cause I hadn’t gotten it. The customer service rep said she would “try”. Called again on AUGUST 15. The customer service hanged up on me. They got my money, refuse to cancel my order, but don’t deliver! WORST COMPANY EVER!”

Posted 1 year ago

“Deceptive promotional pricing--I attempted to purchase several items online and, as usual, there was a promotion code in effect. Actually, I was offered several levels of promotional codes. The problem was that when I chose an item, the discount was applied on the screen (e.g., this knit top is $19.23), but when I placed it in the checkout cart, the prices did not match. One or two were as shown on the purchasing screen, but others were either less discounted or full price. Thinking it was a software error, I contacted customer support, who explained that their new way of discounting is according to demand, and that I would be seeing that at a lot of businesses ("everyone else is doing it"). So if others like the same shirt, we'll all be paying more today(?!). That is not a new type of promotion but plain ole bait and switch, which is still illegal. Anyone not watching could pay much more than the "sale" indicated. Bait and switch--LE has lost another longtime customer.”

Posted 1 year ago

“I’ve been buying Lands End for over 20 years. Quality of the clothing has gone down as I see the same products I have bought multiple times feels and looks bad from its original. Different colors of the same product feel differently. Waist bands are poorly made. Sale prices are jacked up when the sale price is what I originally paid. Sad. Was my fav clothing company. Not anymore.”

Posted 9 months ago

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

Lands' End 1 star review on 1st December 2022

Posted 1 year ago

“I placed an order on November 2 and was just informed that it will not be shipped until at least December 14 - after the party the gifts were meant for. SO frustrating that a company this large cannot get orders out more quickly. I will most likely not order from them again due to this as customer service told me there was absolutely nothing they could do to help me get the items before the party.”

Posted 1 year ago

“Waited 3 weeks and the order has still not shipped. This is America, we get things done. This service is a joke. Pathetic!”

Posted 2 years ago

“Charged me $9 for shipping to me and another $6.95 to send them back because they did not fit. So, $36.35 purchase and a refund of $19.77. I'll never purchase anything from them again.”

Posted 2 years ago

“Beware, there are no free returns! A shame since most people have turned to online retailers during the COVID-19 retail shutdown. Shame on Lands End.”

Posted 3 years ago

“No boxes for shoes or slippers! Even personalized slippers. I have always ordered slippers from Lands' End, always received a shoe box for each pair. This year they came in torn tissue paper, mailed in a plastic bag, with the suede completely scuffed. When I reached out to customer service about this, they said "oh we now sell shoe boxes for $7! Ridiculous. I have spent over $3,000 this year alone at Lands' End. No more. Will never purchase from them again.”

Posted 4 years ago

“I love the jacket but the two way zipper is terrible. The second jacket is the same. I even watched your video. What's going on with the zippers?”

Posted 4 years ago

“I have to agree that their coat zippers have gone downhill. This is the second winter coat I bought from them with a faulty zipper. I called customer service and the woman was trying to tell me that it was not the zipper but it was me not knowing how to use it. "Zippers are tricky" she said. At that point I mentioned that I have a doctorate degree and I mastered zipping up my clothes back in kindergarten. So yeah. All their coats have the same zippers she said. As such, I am returning this one and buying from a company that buys good zippers!”

Posted 4 years ago

“Bought Lands' End water shoes at sears few years back. Glue on product deteriorated, & sole on one split into 3 pieces. Called Lands' End & was encouraged to return product as it's "guaranteed to life". "If you're not satisfied with any item, return it at any time for an exchange or refund of its purchase price." Cost me about $10 to return item, & Lands' End rep called to tell me they will credit me only for $12. She encouraged me to send an additional $28 to get replacement. SCAM!!!”

Posted 4 years ago

“I bought a jacket/coat from Lands' End and I couldn't believe the cheap zipper that was on this jacket/coat. I have many of your winter jackets and none of them have this kind of plastic like zipper. Unfortunately, I threw out the box before I realized this. My family has bought many pants. shirts, underwear, pajamas etc. and I am so disappointed in the quality of this jacket/coat. Your going down hill.”

Posted 5 years ago

“One of the t-shirts I ordered was not a suitable colour. I returned it and asked for an exchange. Not only did they do this quite happily, but they refunded the postage on the returned item. Not many companys do this.”

Posted 5 years ago

“I had my order shipped to another address since I was going to be out of town and didn’t want someone taking my shipment from my doorstep. The item did not fit and I had to return it. Was told I had to get merchandise credit since it wasn’t shipped to my address, could not get a refund to my original form of payment. also returning the item I had to pay the original shipping charge from Lands’ End to me and then also they charge me again to return the item to them. so my return value is less than 50% of what I originally paid. Will not purchase from them again.”

Posted 5 months ago

“Apparently Lands End could not manage to put the address I supplied on my package, so it is hung in limbo in the USPS. I will NEVER order from them again.”

Posted 6 months ago

“When I spoke with customer service, because they had sent me the same item twice, they refused to admit that it was there error! They refused to fix the problem! Also , I had to ask them about 10 times to cancel another item! They kept saying they had, but not true! Something very fishy going on here! Really RUINS the shopping experience! Puts the onus on me to do the hassle of a return, when it was not my mistake !!!”

Posted 9 months ago

“I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!”

Lands' End 2 star review on 8th July 2023

Posted 9 months ago

“Customer service person was terse and just kept repeating the same ridiculous return policy. I just wanted to exchange an item, not pay $9 for the original shipping, then 6.95 to return and then $9 for shipping for the new size. I will never shop at Lands End again.”

Posted 1 year ago

“I ordered my granddaughter's school uniforms in July. It is now November, and we still have not received them. This is the second year in a row that this has happened. Their customer service is non-existent. Avoid purchasing from them, if possible.”

Posted 1 year ago

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Lands' End is rated 2.8 based on 102 reviews