I just ordered from Lands End for the first and last time. Paid $8.95 for shipping. One of the items I didn’t like and the second, I liked but it didn’t fit. I have to pay another $8.95 to return the item I didn’t like and then another $8.95 for shipping for the exchange item. Additionally, I won’t get credit for the “exchange” for 3 weeks - the sale could be over by then. I’m a big online shopper - making purchases at least once a week and often more. Even cheap, overseas locations have more customer-friendly practices. Writing this, I’ve decided I’ll just look for similar jeans elsewhere and not bother with the “exchange.” Done with LE, which is a shame because the quality appeared to be good.