I accidentally purchased a coat and tried to contact Lands End, their website gave a 404 error and their customer support number did not work. I spent hours trying to get ahold of someone when finally 8 hours later they replied to my email saying that they cannot refund me because it’s been longer than 1 hour. Their website and customer support was down that ENTIRE TIME!!! So I couldn’t get a hold of anyone and the customer service representative said here is a link to return the item when you receive it and there was NO LINK included in the email. They also let me know that orders placed after 5pm cst are not eligible to be refunded so if you are shopping after hours on their site you are SOL if you make a mistake and I could not find this information anywhere on their website because their customer support site is still giving a 404 error. This company is not honest or trustworthy. Spend your money elsewhere