Laptops Direct Reviews

“ I returned my laptop on 9th Jan 2024 with the return label issued by Laptop Direct, but now I'm told the laptop was returned to their old site so they cannot process my refund. ”

“ They received the return over two weeks ago now and still no refund. ”

“ I was told that would be processed and a refund made within 24 hours. ”

“ when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. ”

“ I ordered a Synology NAS and Ironwolf Drives as showing dispatch same day and delivery the following day. However order confirmation stated 3 day delivery. A bit disappointing but I could live with that. After 3 days I check my order to find not dispatched yet! I send a query and am told it will come in a further 2 days. That then passed and still no delivery so I cancel the order and order elsewhere for next day delivery which was honoured. Still awaiting refund! ”

“ I needed a laptop for using in hospital. I informed LD that I would likely be moving to another hospital so paid for next day delivery. Next day all I received was a poorly written excuse and a offer to reschedule. I chose to cancel the order, now I am waiting for a refund with no clue when I will get my money back. No laptop and a bitter taste. I would not recommend this company. ”

“ They did not honor the price and sent me a refund the day before expecting it. ”

“ They also state their system is not allowing them to refund my warranty cover due to faulty website and I have had to contact my bank to get my money bank. ”

“ 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. ”

“ I have finally given up with them and requested a full refund. ”