“They are the worst. The website is inaccurate and customer service is no better with their updates. I have been promised my order would be delivered on 2 occasions and it is not here yet”
“This is America's fifth class courier. Any time your order is being delivered by Lasership, you should be have fear and trepidation in your heart.
I have had Lasership mess up deliveries in five different states I've lived in including DC. My Amazon account has been coded to disallow Lasership as a courier and every now and then another company gets conned by Lasership.
This month, Nike has been conned by Lasership. Lasership was set to deliver on 11/21 then 11/22 then 11/23 and then finally on 11/24. On 11/24 at 9:00 pm, they said it was undeliverable. Chances are, they liked what was inside and decided to steal it. This is very typical for this extremely unprofessional company.
Drivers are not trained, not professional, receive no vetting whatsoever and have frequently been caught in sneaky and tricky situations where packages are loaded at (example) 7:52 am, then out for delivery at 8:03 am, then delivered at 8:07 am despite the delivery location being over an hour from the starting point.
This company seriously needs to just burn to the ground. It is a miracle that they're still in business at this point.”
“literally never deliver the packages and state they do. Then weeks to months later they will show up at another location. I have received 2 packages now after people on facebook reach out when they search my name stating the package was left at their house with not even a similar street name or address.”
“EVERY TIME LASERSHIP HAS TO DELIVER MY PACKAGES I NEVER RECEIVE THEM EVER AND WHEN I CALL I GET NO ASSISTANCE WHAT SO EVER THEY SAY WAIT 48HRS BUT THEY STILL DO NOTHING!!!!”
“I've had 2 items shipped through Lasership by 2 different companies. Both times it has been an awful experience. Several delays, package not moving from the same location for days (weeks on one occasion) and customer service close to non-existent. I don't understand why major brands keep giving business to this terrible company.”
“absolutely terrible. If you file a complaint or inquiry with LS, their cust service NEVER responds. In one case they ignored simple delivery instructions and the package was stolen, in another case driver LIED stated he handed the package to my wife when we were in fact NOT home. They are incompetent and I have notified a number of sites that if they deliver via LS to cancel orders.”
“If I could give them a negative star I would. My experience with this company was terrible. I called the company daily trying to get an update on a shipment that was last showing arrived in my home town. They were of no assistance. Requested Supervisor and still no help. It was such an aggravating. I will now research if a company is using LaserShip and I will purchase elsewhere.”
“Worst shipping company EVER. SCORE -0. THE OLD SAYING YOU GET WHAT YOU PAY FOR IS TRUE. MY PACKAGE WAS STATED TO BE DELIVERED 9 DAYS AGO. NEVER WAS. CANT GET ANY UPDATES. MACYS SHOULD NEVER USE THIS COMPANY[ IF YOU CAN CALL THEM THAT]. I would NEVER USE THEM!!!”
“I called several times asking when my package will be delivered. Their answer - we don't know bc it hasn't been assigned to a driver - WHAT ?? I even said I would pick it up myself and was told I couldn't bc they don't know where it is until it gets scanned - SERIOUSLY ??
I'm surprised they are in business.”
“Delivery driver always throws packages and nothing ever gets done about it, heres a nice video showing it. I don’t want this guy fired, but it’d be cool if they had employees that cared about their job.”
“Just as everyone else says, package tracking says delivered on the front porch, it most definitely is not there, nor was it ever there, I live in a very rural area, a mile off of hard surface road, my neighbors can not even see us nor I them. I know they never delivered to my house. I'm still surprised that companies still use lasership for delivery of their products, it's gotta be costing them alot having to replace so many orders!!!”
“These other reviews tell you everything you need to know about LaserShip.
My package could have been dropped from space with better delivery accuracy. How does a company like Williams-Sonoma use them?”
“Literally have multiple videos from a security cam of them stealing packages. Driver walks out the van, puts it ont he porch, takes a picture, picks up my package and tosses it back into his car. Marked as Delivered.”
“I ordered from Macy's. Item said delivered on 21st Oct 2021 but doesn't show to whom or where. There was no delivery. I contacted later ship on Oct. 23rd no response, again on Oct. 29th no response, then again on November 5th still no response. Finally after a long wait on call, one sale representative was vague and dodging all my questions. Didn't assist me with loss of my packages. Then sent an email saying package can't be located. Has no details of when, where and how the delivery was attempted or who took the package. Absolutely nothing. They are either stealing, selling or simply not competent. They believe that the seller and buyer should suffer for their lack of professionalism and ethics. Why and how are they still in business?”
“HORIBLE! WORSE EVER!!! Three times i received an attempted delivery and i was home all day, i have security camers outside my house that proves the driver never came and dogs that would of barked if someone came to the front door. i called Laser Ship 3 times and they keep appologizing and yet i am still waiting for my package. I confirmed my address, cross streets, my cell and home number. There is no reasaon in the world that they can't find my address. Horrible service, you have to wait on hold for over 1/2 hour for someone to pick up. Amazon should stop doing business with this company!”
“Driver parked in Road walked through yard & tossed package on porch when he was 5 steps from porch…Took pic & walked away…Walked back to van threw a cup out of van in ditch in front my house…All recorded on ring cam”
