“After merging they lied to the workers,forced ICs to go under agents, then reduced our pay and then forced the workers to get paid for only one package per address opposed to every piece we scanned out. Company isn't the same an I suggest no one to ever work at the Romulus one again, watch the warehouse management as well. Main Supervisor is rude, very dismissive and there's shady practices or routes being giving to other ethnicity of the Main Supervisor which in turn they're having routes removed from Drivers that has been there for years.”
“They drop packages on the stairs outside in my Brooklyn apartment and things get stolen. Worst service ever! Beware they’ve changed their name to OnTrac to escape their BAD REVIEWS no doubt!
They suck!!! Meanwhile I received an email that says pending, not yet received, and in the same email they have the expected delivery date as yesterday. Which is it OnTrac…or Lasership? Whatever their called they’ll never escape their 1 star ratings out of thousands of angry customers!”
“What bunch of idiots work for this company probably management is the same sign in front of their noises don’t put packages on the Bench
And they put it right on it”
“I ordered from Walmart online...they used Lasership.
Never heard of this company so I looked them up. Reviews were terrible.
So my pkg was due for delivery today, but now who knows when.
Pkg started out in OH, then Orlando FL (which was very close to me), then went to Miami and now in Ashburn VA? Says package delayed - sent to incorrect facility.
Is this company a joke???”
“First package was not delivered, says they delivered it at 11:30pm. Second package was reshipped and they sent it to the wrong facility so instead of it being overnight like it was supposed to be it is going to take another 3 business days if it ever gets here.”
“This is the 2nd time delivery from walmart was delivered to wrong address. Never again, and it says they couldnt find my address. Last time they delivered to another town miles away. losers”
“I live in a side by side condo/ duplex ( I’m the B side, my neighbors are the A side) laser ship insists upon delivering my packages on the A side- this is beyond aggravating. YOURE DELIVERING TO THE ADDRESS! the drivers response “ I only look at the numbers””
“Package opened and resealed. Item missing and trash contents placed in box. Lasership doesn’t care and says that package was delivered with their photo of a box on the porch as proof. Worthless company with trash employees.”
“I wish I could give no stars. They are the only delivery service that always says attempt delivery but never actually deliver the order. I waited outside 3-4 hours today bcuz they said delivery by 8p and at 9:40p I received a notice that they attempted delivery at 9:15p. Straight BS IF YOU ASK ME”
“There is no way to speak to a person, they "attempt" delivery at odd hours, and then disappear. Totally useless. They can't even communicate with themselves. Utter garbage. DO not use this company, or it's partner company OnTrac.”
“Only company that repeatedly could not ship my package. Unhelpful automated phone service. Wanted to talk to representative but all I could reach was a computer.”
“On-line purchase with Zara, the courier is OnTrac, and they use LaserShip. Well, 2 unsuccessful delivery attempts, prompted me to change the delivery address to my office address. Now my package is supposedly sitting at their facility pending seller's approval of the address change - which Zara told me, was sent to OnTrac. OnTrac tells me they don't see the approval yet and I get different stories each time I contact OnTrac - and Zara has been ZERO help in this situation - only that address changes are not guaranteed. Extremely frustrated because I get packages all the time without having any issues, but with Lasership, it's always a problem.”
“This is the worst company. I have had several orders with delivery through them. All have been either delayed or lost. The last 2 orders were inexplicably sent back to seller. They claim it was at the sellers request. Anthropologie assured me they do not have the ability to do this. This occured after the items were on a vehicle for 2 days on out for delivery.
The previous delivery reeked of weed so badly it need returned. I will pay any amount in shipping fees to avoid this company in the future. Their agents are rude, hang up on you and you will never receive your items.”
“Ordered a expensive pair of sneakers from Nike and I never got them. The driver claimed they attempted twice when they didn't. I feel disappointed that there are a lot of people who have issues with delivery and these con company still is in business. I stopped on ordering from Walmart, target and zara because they use ontrac and I never got my items”
“Upon every single occasion I have had something delivered by LaserShip, they have always managed to misdeliver my packages to the same neighbor. Luckily that neighbor is very kind and lets me pick up my packages without issue. To put it another way, I have never received my packages to my address when the order is fulfilled by LaserShip. Checking that you are delivering the packages in your care to the correct addresses is the bare minimum responsibility of a logistics company.”
“Whenever a company online uses Lasership, the packages always gets lost. Where does it go? Resale? I’ve heard way too many negative experiences, including my own.”
