“I bought something on Lazada for 265k and didn’t work and returned it for a store credit of 265k. Then I bought another item for 86k, so I should have the rest of my money 197k credit left. But I couldn’t find it anywhere, I contacted Lazada customer service and she said I have to use the full amount of 265k, so my 179k is gone.
Oh, well, Lazada will lose one customer over their policy.”
“A terrible shopping experience beyond description. The return process is slow, and Lazada has a bullying attitude towards customers. Boycott Lazada immediately.”
“I bought this 65 inch TV Samsung UHD AU770 on March 26th, 2024, received on March 31st, I have noticed its not the right model I wanted from looking at the model # print on the box, so I went on Lazada file for a return same date, I also ordered the right TV Samsung QLED (order #470127****84044) I do really like this TV. Today Lazada contacted me tell me that I will not get the refund for the TV I returned. Please keep in mind that Lazada offer 30 days free return any reason on the TV I bought”
“azada chỉ muốn giựt tiền, không xử lí dúng khi người bán không giao đủ hàng, người mua khiếu nại thì không được hoàn tiền, không nên mua hàng trên Lazada, có quá nhiều người bán không lương tâm, lợi dụng kẻ hở của Lazada để gạt tiền khách hàng, thí dụ: người bán gửi cho tôi gói hàng 3 quần jean, sau khi trả tiền $760k và gói hàng chỉ có 1 cái quần short trị giá dưới $100k, sau thời gian chờ Lazada xem set, cuối cùng tôi chẳng được hoàn tiền...”
“Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange.
I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction.
I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their "technician" swiped left and right a few times and the screen responded (also have video proof of this).
Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc.
They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio).
Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and "deal" with me (I have the screenshot).
I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me.
Tip for consumers:
Only purchase low value items. Do not purchase electronics, half of the time they are already broken on arrival and/or malfunction soon after.”
