Lazada.vn Reviews

1.6 Rating 5 Reviews
20 %
of reviewers recommend Lazada.vn

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Anonymous
Anonymous  // 01/01/2019
Kho Lazada (LEX VN) tại 276 Nguyễn Xiển, Quá vô trách nhiệm, không uy tín, không nên sử dụng, không bảo vệ khách hàng.
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Posted 2 months ago
Do not trust this website! They claim to have a return policy but if the seller rejects the return Lazada doesn't care.
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Posted 1 year ago
azada chỉ muốn giựt tiền, không xử lí dúng khi người bán không giao đủ hàng, người mua khiếu nại thì không được hoàn tiền, không nên mua hàng trên Lazada, có quá nhiều người bán không lương tâm, lợi dụng kẻ hở của Lazada để gạt tiền khách hàng, thí dụ: người bán gửi cho tôi gói hàng 3 quần jean, sau khi trả tiền $760k và gói hàng chỉ có 1 cái quần short trị giá dưới $100k, sau thời gian chờ Lazada xem set, cuối cùng tôi chẳng được hoàn tiền...
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Posted 1 year ago
Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange. I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to 5 days of use, the phone started to heat up very badly even during simple tasks like web surfing. The screen started to freeze and have a significant delay of 3-4 seconds for each interaction. I have the video proof of this malfunction. I then contacted Samsung store and showed them the video, to which they immediately apologized and requested me to exchange or refund the faulty product. When the faulty product arrived back at Lazada, Lazada claimed that the product does not have any faults because their "technician" swiped left and right a few times and the screen responded (also have video proof of this). Afterwards, 3 separate Lazada representatives contacted us, insistently demanded us to take back the faulty product. They only read 2-3 lines from a script repeatedly and refused to answer any questions regarding the exchange process, their office address, further ways of communication, etc. They threatened us that if we do not accept back the faulty product, they would sell it cheaply to other parties, and we would lose the money paid via Visa card (again I have recorded audio). Not to mentioned that I was also blackmailed by a Lazada seller to cancel the exchange process or they would come to the address I listed on Lazada and "deal" with me (I have the screenshot). I must ask, what kind of corporate culture and customer service blackmail and coerce its customers?! I have never experienced this on any online shopping platform and it completely baffled me. Tip for consumers: Only purchase low value items. Do not purchase electronics, half of the time they are already broken on arrival and/or malfunction soon after.
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Posted 1 year ago
You can find great deals there. Just be careful with the descriptions and you'll probably be just fine :)
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Posted 5 years ago
Lazada.vn is rated 1.6 based on 5 reviews