Leader Doors Reviews

“ We finally cancelled the order only to be told we may have to wait 14 days for a refund. ”

“ Ordered flooring online as showing in stock, 2days later they emailed to advise of a stock delay. I request to cancel my order on 24th February and process a refund. After multiple emails with John in customer services & a complaint raised I’m advised my refund would be processed. I still have no sight of a refund a month after my first request. I can never get through to customer services on the telephone either. ”

“ Calling customer service results in being put on hold for over an hour each time; emailing results in no reply at all; then, after multiple follow ups, a series of reluctant customer service agents who ask for the order number but display no other evidence that they are aiming to resolve your query despite that you have repeatedly asked for a refund. ”

“ I got through on a few occasions and was told by refund would be chased and they'd be back in contact, no-one ever came back to me. ”

“ I have been trying to exercise my right to a refund for a faulty door supplied by Leader Doors for nearly three months now. ”

“ Do not use this company. Spent thousands on the flooring then ordered the doors. Half was delivered and you cannot get through to customer service as they do not answer. It would be best if everyone when ringing press option 4 and it goes through to trade and they answer straight away but still waiting on doors or refund. WILL NEVER USE AGAIN !!!! ”

“ emailed them with my order number and got email back saying sorry for the inconvenience and I will be refunded back the full amount £700 . ”

“ One month ago I did order doors but because out of stock I didnt get so I did Ask about refund money. I sent 4 emails to customer service, try to call customer service about 5 times ( spent 30 mins each and no one answer. After couple days I got e mail my door is ready shipping. Today one and half month after ordering I don’t have a doors and no money refund. Never ever will buy from this shop. STRONGLY NOT RECOMMENDED. ”

“ Ending in them offering a pathetic £140 partial refund. ”

“ There is no way to reach anyone, rectify this or even get a refund. ”