Leader Doors Reviews

“ Poor quality doors, falsely advertised products in the specifications, poor customer service, no chance of speaking with someone via telephone, also ignoring emails now to avoid a refund and collection of the poor quality door they sold me. ”

“ Request for refund as all monies taken at time of purchase dismissed as bespoke doors, no evidence these doors even exist. ”

“ AVOID AVOID AVOID! This company is terrible! The product they sent me is damaged and the small partial refund they offered me of £40 have not been paid for over a month. And they are ignoring my emails! Obnoxious way of treating customers! ”

“ I paid for bespoke doors on April this year and haven’t heard anything about when I should expect them so I called them and was told they will start making them in September and I should expect them in October… I asked for a refund as I couldn’t wait that long for them , they then emailed me saying that because they were bespoke I couldn’t cancel them and get a refund… even though they haven’t started making them yet?? … they’ve offered me £150 for the delay as a “good will gesture “but still haven’t answered any of my emails , I’m not a happy customer and don’t recommend anyone buying from them … they are totally unprofessional and incompetent in my opinion I still want a full refund but I don’t think they’ll give me one . ”

“ 3 months had gone past from when I ordered and when it was meant to be delivered so I asked for a refund and was told I would receive a refund for the delivery and the door. ”

“ It will be six weeks on Friday but I’m still waiting for a refund for the damaged door that they sent me and didn’t fulfil the order after spending £1100 with them and being treated atrociously. ”

“ To add insult to injury , Two weeks later I’m still waiting for the refund for the damaged door. ”

“ Don’t use them - zero customer service - door’s didnt arrive when they said - no communication -I contacted and was told i should have been notified of a delay with a new date the following week - that date came and went, no communication- spent another half hour of my life to call them to be told another delay that i should have been told about - this time of 6 weeks - I then cancelled the order - no confirmation of cancellation and no refund or communication of when refund will come!!! Shocking total lack of customer service despite their “unrivalled customer care” claim. ”

“ Don’t buy a single item off this company I bought 7 doors and two of the doors were water damaged I contacted the company and was told to phone delta doors witch I did and was told I had to deal with leader as they were the ones that sold me the doors so I phoned them and asked to speak to the manager and was told the manager was in a meeting so I asked them to call me back which never happened so called the following week and was told the manager was in a meeting again so after sending numerous emails of photos of the doors they said they could not refund me as the timescale that had passed I had to buy another two doors at a cost of £87 pound for each door and £55 delivery this company I wish I had done my homework on this company as I would never have used them I am unemployed at the moment and paying for faulty goods twice is so unfair for such a big company do not buy anything from them you will just end up with hassle if you can get someone to deal with your issue read all the reviews and make your own mind up all I have had is hassle and a waste of time from the delivery ”

“ Bought click vinyl flooring and needed to return a pack. Took 3 attempts to get approval, when returned to them took 5 weeks to get refund after many attempts of communication. Floor fine but service and communication awful ”