“Still nothing from leader doors, they’ll reply to the review but not do anything. If I don’t hear back I shall escalate this further.
You also delete any bad reviews of your products which breaches consumer regulations and advertising standards.
If I have to take this to the small claims court I’ll be claiming for consequential costs as well.”
“Purchased 10x doors from Leader Doors as we really liked the look of them in the pictures used on their website, however...
The doors received are nothing like the ones in the pictures on their website. The doors supplied are cheap and nasty moulded internal doors. This is not stated on the product page.
Contacted customer services for a return and refund under their "Hassle-Free Returns
Changed your mind? No problem. Return your order within 28 days for a full refund, simple & stress-free." To be met with nothing but trouble. I have been told to send 6 photos of each door, showing all 6 faces of each door, quite why, I have no idea as even if they have damage on them, they would have been delivered damaged!
The doors were delivered and within 45mins I was on the phone explaining that the doors are NOT what they show in the picture and that I wanted them collecting for a full refund.
I have sent several emails, all of which have been ignored.
I have called and asked to speak to a manager to be told "that won't be possible"
I would advise to exercise caution when using this company.”
“I ordered 2 oak door which when they were hung were obviously different colours. When I emailed the company it was yhe usual I should have checked in 48 hrs.. this fault wasn't immediately apparent until they were hung. Leader door have said this is a variation of the grain which is totally false. I will continue complaining. Although judging from the terrible reviews here it will be a upwards struggle”
“I have ordered quite a few doors from you in the past, have had a few issues but always recomended you because of good prices. Recently had an issue with one of the doors, as I trimmed the edge it revieled a nasty looking green and black knot. I understand wood is natural product but I have never come across anything like this in all the doors ive hung. My customer is really not happy with it and wants it replaced. Unfortunately after speaking to your customer service they seem to think this is an acceptable finish! Would you like this on one of your doors? I know I wouldn't. It actually looks worse in person than it does on a photo aswell.”
“Despite its name, “Leader Doors” proved anything but a leader in my experience. I purchased a softwood external back gate, carefully following all their preparation guidelines, and then some. I tripled the recommended layers of primer, undercoat, and external paint, applied silicone to vulnerable areas, and had the gate professionally installed by a qualified carpenter.
Yet within just seven months, the gate began splitting at the seams and was clearly unfit for purpose. I submitted detailed photos and raised the issue with their customer service, expecting support under their prominently advertised “Lifetime Guarantee.” Instead, I was met with denial and zero accountability.
Their refusal to honour their own guarantee was deeply disappointing. A company that positions itself as a leader in internal and external doors should stand behind its products and take pride in its name. Sadly, their after-sales service was virtually non-existent, and their response undermines the trust their branding and reviews suggest.
I chose Leader Doors based on positive reviews — but my experience suggests those may not reflect the reality. I would advise others to proceed with caution and scrutinize the fine print before placing trust in this company.”
“Great doors, great price, great delivery (could live track the van). I ordered internal glazed doors, they came with a protective plastic coating on the glass which made painting the top coat very easy, no paint on the glass.”
“I have had the same problem with two seperate orders. I ordered a fire door liner that should have been supplied with the necessary intumescent fire strips. On receipt of the order no strips were supplied. I accepted delivery and phoned Leader Doors. Their customer services were very polite and apologetic and said they would send replacement strips. When the replacement strip arrived there was only one (enough for one side of the frame) instead of the required three strips. I phoned them again and they said they would send some more, I am still waiting.
Previous to this order I ordered 5 internal fire doors and four fire door linings. They arrived on time and in good condition. The doors are very nice but the four linings came without intumescent strips. I phoned them about this and they said that as over 48 hours had passed since I took delivery they would do nothing to rectify the situation. I really should have checked the goods in the first two days but I didn't so thats my fault. However I think a cut off point of 48 hours is very mean spirited. All in all the picking and checking the dispatch lets this company down badly. Once bitten, twice shy and I won't be using them again.”
“I made the mistake of not doing enough research before using their services. If I had checked reviews, I might have been warned about their issues. Fortunately, FRAUDSHIELDRECOVERY.COM took my complaint seriously. Their team listened, responded quickly, and worked efficiently to resolve the problem. Thanks to their help, I received a full refund last week. This quick resolution was a huge relief and shows that FRAUDSHIELDRECOVERY.COM genuinely cares about its customers.”
“I ordered four oak doors and arranged for a carpenter to fit them on the day of delivery.
Not only were the doors of extremely poor quality, but they were also not square and delaminated when trimmed.
I called customer service, and they promised to pick up the doors four days later and provide a full refund. It has now been two weeks with no contact, despite my calling five times to explain the situation. Each time I call, they say they’ll get back to me, but nothing happens.
What a waste of time.”
“Absolutely great service kept me informed every step of the way even the delivery was fantastic chap brought all 5 doors into the house for me i wouldn't hesitate to order again .”
“After 3 months of waiting for doors, when they took payment immediately, wrong doors arrived, size wrong, finish wrong and glass panels 4 instead of 5. Then they tell me door discontinued when I ask them to send correct doors. Terrible service, would not recommend!”
“We have recently bought a house and done a lot of renovation. We got new flooring throughout the ground floor of the house, a couple weeks later our new doors are delivered, by a company ironically named 'VIP delivered' which is part of the same company as Leader doors. There was nothing 'VIP' about this delivery.
Firstly, it took 2 weeks for the doors to arrive. Not a good start.
The delivery day arrived. I (a young female) was home alone at the time of the delivery. A male delivery driver arrived. He started bringing in the doors. It was at this stage that it became clear that this company had sent 1 man to deliver 6 doors that weighed 31kg each. Aside from the fact that I am very limited physical strength, I was also unwell at the time.
Because of the weight of the doors and there only being 1 person to bring them in, they were dragged along the floor. This caused the damage that is pictured.
The man left and I called customer services. I was then asked to email VIP delivered with images, which I did. These images clearly showed the scratches and you could ever see the doors lying next the the scratches. Parallel to them - the doors had been dragged along the floor and them layed on their backs. The pictures very obviously show that the doors were to blame for this damage.
After a bit of back and forth over email they said they weren't going to do anything as I didn't inform the driver of the damage.
I am so sorry. But as a young female who was home alone on a quiet street I was NOT about to confront a male stranger. For all I knew he could have been violent!
I called immediately. Sent them pictures immediately after being asked. What else do they expect me to do without putting myself in potential danger!
They also claimed at one point that it is 'unlikely the plastic packaging on the doors would have caused that damage'. Which is ridiculous because the damage was clearly caused by a sharp edge being dragged across the floor with the weight of a 31kg door behind it, not by a bit of plastic.
ATROCIOUS CUSTOMER SERVICE. AVOID AVOID AVOID.”
“The pair of internal doors I bought from Leader Doors do not sit straight against each other because they are warped. Unfortunately they were fitted before we could notice, because delivery was so late (Leader Doors had not placed the order, despite having taken full payment and extra for next day delivery, until I chased them up). They now refuse to consider a return because of the 'damage' to the doors from the screws on being fitted, despite the doors not being re-saleable anyway as they are too warped to be fit for purpose.”
“Rubbish company. Door has split. I wish I'd seen the reviews before buying my external stable door. The door began splitting soon after it was professionally hung. They are saying it was our fault.”
“3 weeks later and I’m still waiting for a refund for a delivery that was delivered to the wrong address. The customer service is appalling. About to start small claims court proceedings. Do not use”
“My doors were delivered late and when they did arrive, only some were sent. It took multiple phone calls to confirm delivery dates for the rest, which arrived in dribs and drabs. Then ordered a tin of touch up paint a month ago which has still not arrived. I must have chased Leader a dozen times for this but have had no satisfactory response from them, and still have no paint (which has been paid for!).”
“Significant difference in product compared to the website. I have spoken to numerous people at leader doors, the products delivered are significantly different to those shown on the website. I've tried to discuss with people at Leader Doors to remedy the issue, however, I'm faced with the hard faced response that the doors are correct and there is nothing they can do. We won't be using leader doors again and our carpenter has advised the same, despite him spending thousands each month with you including recommendations to other carpenters and customers. We are very disappointed with the service and quality received”
“This company is in disarray. The goods we received were faulty and then you cannot get hold of them to arrange returns. Try now before you buy to call their customer service number. Try it every day for two weeks and see if anyone answers. They won’t. Equally they don’t answer emails. The ONLY way to get any response from them is to escalate the issue but this has failed also as they couldn’t even manage to collect the damaged goods on the date they stated, so now (as they still have £250 of my money), I need to go to the Ombudsman. Disgraceful business that shouldn’t be trading IMO.”
