“This company is a joke, see for yourself, try phoning them or see if you ever get a response from someone who as had even a couple of days of education. They have failed to refund for an item I have cancelled as the delivery was supposed to be immediate and now will be 2 months, they ignore you, they don't answer the phones. Go elsewhere, you willingly be disappointed”
“I purchased a oak door that never arrived, I was unable to get a response from the company after leaving several emails, no response via many telephone calls. Their after sales is appalling. With no response i am not able to recover my money. No one should use this company.”
“Terrible, terrible company, go else where! Doors all scratched on arrival, took months to arrive, poor customer service. No resolution, neither return or refund. I'm not sure what's going on there that they are sending out such badly damaged doors to customers. Avoid at all costs.”
“Absolutely terrible company. Would not recommend.
I received 7 doors on 01.11.22. They were all faulty and covered in scrapes, scratches, chips and marks. They were poorly packaged and I think it's very likely they were used.
Leader Doors finally agreed to a refund and arranged to collect the doors on 29/11/22. They were collected by a Leader Doors driver so they received the doors back on 29/11/22. I am still waiting on my refund.
By law they are required to refund within 14 days and as of today it has been 42 days. They do not answer their phone or reply to e-mails.
I have sent multiple e-mails since they received the faulty doors back and have had only 1 reply saying they will process the refund, but they clearly still have not.”
“After waiting an inordinately long time for our doors. We finally have been given a delivery date (today) - despite calling, emailing etc etc for an ETA - we have heard nothing via either. The phone rings then gets put down.
We are currently sat waiting for delivery with no idea if they are coming at all.
This is diabolical. Please pass this onto a manager dealing with customer complaints.
Order no - 401766 - Martin Daniel - 07792-376883”
“Avoid!
We ordered a bi-fold door for our bathroom from Leader Doors, which arrived damaged. We contacted Leader Doors to send a replacement, but have been fobbed off and are now trying to deal with, what seems a non-existent complaints department.
We have a completed bathroom with no door! Avoid at all costs, unless you want to receive faulty, damaged doors and then be ignored.”
“Doors didn't arrive can't get through to customer services. E mail to their help services will not go through. After reading reviews for this company I am very wortied about getting a refund.”
“Ordered doors the end of March to be delivered the 19th of April so I had a few weeks to arrange time off work and a joiner.
Doors never arrived!
Near impossible to get through to customer services and emails are ignored.
Looking at the rest of these reviews it looks like I’ll have to get PayPal involved for a refund.
AVOID!”
“DO NOT USE THIS COMPANY Arranged a delivery date , took a day off work especially , doors failed to arrive, eventually got through to a person with a very bad attitude in customer service to be told they were out of stock,and would arrive the following week, luckily they arrived yesterday ! However they failed to send the pair maker , hinges or handles that I had also bought at the same time , resulting in me yet again having to cancel the joiner booked for installation .
I tried all day via various methods to contact leader doors, they don’t answer the phone, they don’t respond to e-mails or messenger chats, they are in fact totally useless as a company and should not be allowed to trade . They are fraudulent, incompetent criminals !!!”
“Do Not Use
Similarly to many others (wish I'd read the reviews before using) this company make false promises over available stock to encourage your order and payment. Having made full payment I waited to the suggested supply date and had no contact. I stood down the tradesman I had waiting. Having contacted Leader doors I was told the issue was with their supplier XL Joinery and was given a new suggested availability date. That came and went and no surprise not a hint of communication from Leader Doors. On phoning I was given the same delay story with another future date. I asked to escalate and was advised that Customer services Manager Susan would call back on a scheduled call back at 11 am that day. Guess what? No call back. Excuse after excuse and truly awful customer service. I decided to cancel my order and ask for a full refund and was advised that may take up to 5 days too.
Please avoid this company and read all the reviews before parting with your money.”
“TERRIBLE. AVOID AND BUY FROM A REPUTABLE RETAILER. Bought doors on 0% finance. They arrived both damaged and different from the website photos and description. I reported this to leader doors. They updated the website photo and description which was incorrect previously and denied the mismatch. Luckily i had screenshots already and sent it to them.
Because it was bought on finance the finance company ignored my written requests to cancel the finance despite the agreement stating we can 'cancel' at any time.
I gave evidence showing the doors had been returned to Leaderdoors via their recommended courier service and despite signing for the doors, they then claimed the doors were damaged and would not be refundable despite that being the condition they originally arrived in!
Turns out if you take a 0% loan then the financial ombudsmen is powerless to do anything and Close Brothers ( now Klarna finance ) know this and never respond.
I was forced to keep paying the finance to avoid impact to my credit history despite the goods having been returned to the retailer.
I'm now £1800 down thanks to Leader Doors and their scam artist finance company Klarna.
AVOID!!!”
