A company that seems to have little respect for UK trading standards and consumer rights. I have been trying to exercise my right to a refund for a faulty door supplied by Leader Doors for nearly three months now. I am at a total loss as to why their customer service team think it is acceptable to ignore what is a perfectly legitimate request. I contacted them upon realising the dimensions of the door were incorrect by several millimetres, rendering it useless for my door frame. I contacted Leader by email and provided evidence of the fault. They did respond, apologising for taking such a long time to do so, and advised they would collect the faulty door would be on Friday, 15th January but the collection didn't happen. Again, several emails later and I've not heard anything since. It seems like Leader Online has very little respect for UK trading standards and consumer rights and I'm horrified I used them before checking their reputation online first. I now have a door I can't use, am out of pocket and have no idea what to do now!