“Are we talking about the same company? Ordered a louvre door which was damaged upon delivery (might have happened in transit, but don't know for sure). Contacted LEADER DOORS by email and supplied the requested photos. Within 2 hours received an email back accepting responsibility and confirming that a replacement had been ordered and would be delivered within 4 days - it arrived on time. Five stars for customer service but one given 4 stars because the original door was damaged.”