We have recently bought a house and done a lot of renovation. We got new flooring throughout the ground floor of the house, a couple weeks later our new doors are delivered, by a company ironically named 'VIP delivered' which is part of the same company as Leader doors. There was nothing 'VIP' about this delivery. Firstly, it took 2 weeks for the doors to arrive. Not a good start. The delivery day arrived. I (a young female) was home alone at the time of the delivery. A male delivery driver arrived. He started bringing in the doors. It was at this stage that it became clear that this company had sent 1 man to deliver 6 doors that weighed 31kg each. Aside from the fact that I am very limited physical strength, I was also unwell at the time. Because of the weight of the doors and there only being 1 person to bring them in, they were dragged along the floor. This caused the damage that is pictured. The man left and I called customer services. I was then asked to email VIP delivered with images, which I did. These images clearly showed the scratches and you could ever see the doors lying next the the scratches. Parallel to them - the doors had been dragged along the floor and them layed on their backs. The pictures very obviously show that the doors were to blame for this damage. After a bit of back and forth over email they said they weren't going to do anything as I didn't inform the driver of the damage. I am so sorry. But as a young female who was home alone on a quiet street I was NOT about to confront a male stranger. For all I knew he could have been violent! I called immediately. Sent them pictures immediately after being asked. What else do they expect me to do without putting myself in potential danger! They also claimed at one point that it is 'unlikely the plastic packaging on the doors would have caused that damage'. Which is ridiculous because the damage was clearly caused by a sharp edge being dragged across the floor with the weight of a 31kg door behind it, not by a bit of plastic. ATROCIOUS CUSTOMER SERVICE. AVOID AVOID AVOID.