“Don’t buy from this company.
Went with them as they said the door I wanted was in stock and could be delivered in 7 working days. 14 days later no door or communication. Decided to call them and spent 30 minutes on hold to be cut off. After an hour of trying to get them in the phone I was finally told that the item isn’t in stock and won’t be available for at least a month. Asked for refund but that also would take 7 working days to come through. I’m now on hold AGAIN (so far 40 mins) chasing the refund as it hasn’t come through”
“As a joiner of 35 years I would recommend you avoid leader doors.
Terrible quality, awful customer support.
Get your doors from a professional company instead.”
“The worst online company I have dealt with...EVER
The biggest mistake I made was not checking reviews before buying. This company is the worst company I have ever dealt with, no communication, rude customer services and never delivering on what they have promised.
Not sure where I start with this business but a timeline is prob best.
9th August - Ordered 3 doors, advised they would be delivered on 19th August (£84 delivery)
16th August - called as I had heard nothing from them, was reassured they had been ordered and I should receive them by the end of the week.
18th August - called again as heard nothing on delivery date, only to be told the employee I spoke to had got it wrong and they hadnt been ordered, in fact they had ''missed the cut off date''. No apology offered, asked do I want my money back or do I wait, I was stupid at this point and decided to wait and was promised they have been ordered and would be in on 24th August.
25th August - Called to see if doors had arrived, told again they had been missed from the order and missed the cut off.
25th August PM - Managed to get a reply on email from a different employee advising there had been a mix up, and that the doors were expected in the following Wednesday
1st September - Email from a different employee, confirming the order was in and when would I like my delivery, of which I chose 7th September.
7th September - no sign of my delivery, called and spoke with a gentleman early afternoon, promised it would be with me before 5pm, NO DELIVERY, complaint email sent in.
8th September (today) - reply received, and told there was a delay with a courier and it would be delivered today.....Guess what....NO DELIVERY!
Use another company people, these guys are cowboys!”
“Utterly ridiculous I ordered a door for a customer pay £40 for soonest delivery and after confirming it is being delivered dates have been moved back twice. No more orders for Leader.”
“Failed deliver my goods, bought on a 2-3 days delivery promise, a month later no sign of them or a refund. Do not use this company, they are scammers.”
“WONT ANSWER.. Nightmare to get hold of..35 minutes and still no answer.. currently on hold once again!!! Placed order this morning and trying to pay on line but won't go through !!!!”
“Avoid!
We ordered a bi-fold door for our bathroom from Leader Doors, which arrived damaged. We contacted Leader Doors to send a replacement, but have been fobbed off and are now trying to deal with, what seems a non-existent complaints department.
We have a completed bathroom with no door! Avoid at all costs, unless you want to receive faulty, damaged doors and then be ignored.”
“Doors didn't arrive can't get through to customer services. E mail to their help services will not go through. After reading reviews for this company I am very wortied about getting a refund.”
“Ordered doors the end of March to be delivered the 19th of April so I had a few weeks to arrange time off work and a joiner.
Doors never arrived!
Near impossible to get through to customer services and emails are ignored.
Looking at the rest of these reviews it looks like I’ll have to get PayPal involved for a refund.
AVOID!”
“This company is a joke, see for yourself, try phoning them or see if you ever get a response from someone who as had even a couple of days of education. They have failed to refund for an item I have cancelled as the delivery was supposed to be immediate and now will be 2 months, they ignore you, they don't answer the phones. Go elsewhere, you willingly be disappointed”
“DO NOT USE THIS COMPANY Arranged a delivery date , took a day off work especially , doors failed to arrive, eventually got through to a person with a very bad attitude in customer service to be told they were out of stock,and would arrive the following week, luckily they arrived yesterday ! However they failed to send the pair maker , hinges or handles that I had also bought at the same time , resulting in me yet again having to cancel the joiner booked for installation .
I tried all day via various methods to contact leader doors, they don’t answer the phone, they don’t respond to e-mails or messenger chats, they are in fact totally useless as a company and should not be allowed to trade . They are fraudulent, incompetent criminals !!!”
“DO NOT BUY WITH THEM!!!! There's no after sale customer service at all. There's no number to call (check their website - no number provided), their chat is switched off all the time (check the website), they only respond to email they want to respond. We have received louvre doors (with long delay, despite website stating these are in stock), the we found then very badly made, not glued properly, badly painted and damaged in several places. We are now trying to get the returned but it is almost impossible to get in touch with anyone. So will wait few more days and open chargeback claim with my bank. Do NOT make the same mistake we made.”
“Are we talking about the same company? Ordered a louvre door which was damaged upon delivery (might have happened in transit, but don't know for sure). Contacted LEADER DOORS by email and supplied the requested photos. Within 2 hours received an email back accepting responsibility and confirming that a replacement had been ordered and would be delivered within 4 days - it arrived on time. Five stars for customer service but one given 4 stars because the original door was damaged.”
“Do Not Use
Similarly to many others (wish I'd read the reviews before using) this company make false promises over available stock to encourage your order and payment. Having made full payment I waited to the suggested supply date and had no contact. I stood down the tradesman I had waiting. Having contacted Leader doors I was told the issue was with their supplier XL Joinery and was given a new suggested availability date. That came and went and no surprise not a hint of communication from Leader Doors. On phoning I was given the same delay story with another future date. I asked to escalate and was advised that Customer services Manager Susan would call back on a scheduled call back at 11 am that day. Guess what? No call back. Excuse after excuse and truly awful customer service. I decided to cancel my order and ask for a full refund and was advised that may take up to 5 days too.
Please avoid this company and read all the reviews before parting with your money.”
“Terrible company. Took a lot of money off my for a number of doors, then told me 2 months later they didn't have them and it took me weeks to get a refund after constantly emailing them and having to report it through PayPal. Terrible customer service.”
“So not helpful told my order day phoned on day to confirm Nope full of. ...It Phoned again at 5 PM Sorry not delivering today Friday maybe Monday as we don't deliver on the weekend. Cheers for a wasted day Also told them I had a carpenter booked for Monday I was advised not to do that incase the doors arrived damaged OMG Really looking forward to Monday if they decide to deliver Never again”
“Avoid like the plague - like all the others on here they took my money, didn’t deliver the products for 6 months and can never get in touch with customer service. I have had to go through my credit card to get my money back. Scam company.”
