The continued Incompetence is staggering! It just goes to show that their apologies mean nothing . Actions speak louder than words and that’s where they deliver very little . Despite responding to Susan George response to my original feedback , It’s made no difference whatsoever. It will be six weeks on Friday but I’m still waiting for a refund for the damaged door that they sent me and didn’t fulfil the order after spending £1100 with them and being treated atrociously. It doesn’t take this long to process a refund every other company can do it quickly. My only mistake was I thought I was dealing with a reputable company. How wrong was I. There’s no point having a customer service service department if you can’t resolve issues and do them quickly. I would advise anybody to take their custom elsewhere because at the moment Leader Doors do not deserve to have any customers they actually deserve to go out of business!