I placed an order for a door and was told that the one that I wanted was out of stock and told that it would be in stock a month later, closer to that time I was informed that it would be later and accepted it. When it was in stock I planned to collect it. Things changed and I needed it to be delivered so I paid for the delivery. We stayed in on the day it was meant to be delivered and it never arrived. 3 months had gone past from when I ordered and when it was meant to be delivered so I asked for a refund and was told I would receive a refund for the delivery and the door. I got a refund for the delivery and not for the door. When I got in contact about the full refund I got told on the phone that I would get the refund the next day and then email responses stopped. Do not shop with this company. 5 months after buying the door I do still not have my refund.