Leader Doors Reviews

“ Calling customer service results in being put on hold for over an hour each time; emailing results in no reply at all; then, after multiple follow ups, a series of reluctant customer service agents who ask for the order number but display no other evidence that they are aiming to resolve your query despite that you have repeatedly asked for a refund. ”

“ There is a lot more different companies to use for doors suppliers, please avoid in any circumstances LEADE DOORS. No customer service, no contact at all, no contact with delivery company, no support. Don’t use! ”

“ Very bad service waiting for 4 months for one door ”

“ I am at a total loss as to why their customer service team think it is acceptable to ignore what is a perfectly legitimate request. ”

“ Disappointed with myself that I did not check out the reviews of this sordid company first. No customer service - beware the enticing claims on the site, all rubbish - impossible to get hold of, opaque returns policy which doesn't even give returns address other than HA in Hartlepool, tricksy website which auto- orders substitutes for items not in stock. Shocking. Trading Standards, where are you? ”

“ Do not use this company. Spent thousands on the flooring then ordered the doors. Half was delivered and you cannot get through to customer service as they do not answer. It would be best if everyone when ringing press option 4 and it goes through to trade and they answer straight away but still waiting on doors or refund. WILL NEVER USE AGAIN !!!! ”

“ One month ago I did order doors but because out of stock I didnt get so I did Ask about refund money. I sent 4 emails to customer service, try to call customer service about 5 times ( spent 30 mins each and no one answer. After couple days I got e mail my door is ready shipping. Today one and half month after ordering I don’t have a doors and no money refund. Never ever will buy from this shop. STRONGLY NOT RECOMMENDED. ”

“ We have been unable to reach anyone via the help, customer service emails, phone or facebook page despite multiple attempts. ”

“ Terrible, terrible company, go else where! Doors all scratched on arrival, took months to arrive, poor customer service. No resolution, neither return or refund. I'm not sure what's going on there that they are sending out such badly damaged doors to customers. Avoid at all costs. ”

“ Cancellation delivery date,customer service (when you can get an answer) and once you get a delivery slot.....dont turn up. Fking joke of a company....going to report them to FCA ”