“I purchased a 7 qt dutch oven through Le Creuset which I've had for ten+ years. The white enamal started to crack so I contacted Le Creuset and sent them all of the pictures they kept requesting. The final outcome was they would not replace this dutch oven, they said it looked like the wrong utensils were used, and I replied back that only wooden utensils were used.
They want you to believe their warranty is lifetime, however it is not. I'll never purchase another item from this company again. I've started using Lodge and they seem too work just as well for alot less money.”
“Experience with Le Creuset: Worthless Customer Service and Product Issues
Three years ago, my family gave me a Le Creuset Signature Dutch oven as a gift. I am an avid hobby cook and have been making stews for years. Although I already had other Dutch ovens that were still in good technical condition after many years of use, I wanted to upgrade my cooking equipment to a Le Creuset with a lifetime warranty.
From the moment I received the pot, I treated it with great care:
• I carefully read the instructions and watched several instructional videos on YouTube.
• I always heated the pot to a maximum of setting 3 out of 5 on a ceramic stove, using oil or butter.
• Only wooden spoons were used.
• The pot was always hand-washed after it cooled down.
• After use, I always set the pot aside, away from other pots.
Unfortunately, the pot broke down six months ago. Despite my careful handling, a piece of enamel chipped off the inside of the pot. After some online research, I found that other customers had experienced similar issues with chipped enamel. In these cases, the pot was often replaced. With this information and the lifetime warranty in mind, I contacted Le Creuset's customer service.
To my great disappointment, I was treated in an impersonal and rude manner by customer service. My complaint was immediately dismissed as "extreme use," my questions were not answered, and the emails contained numerous spelling errors and illogical explanations. Despite providing examples from other customers, the idea of a warranty claim was rejected.
Ultimately, I decided to purchase a new Dutch oven, this time from another brand. The supplier from whom I bought my new pot had previously sold Le Creuset but had stopped due to the poor customer service and unprofessional behavior of the Dutch Le Creuset representatives in the Netherlands. My current pot (a Habonne Baron) works fantastically, and I am very satisfied with it.
It's a shame to see a brand that promotes itself as sustainable and offers a lifetime warranty treat its customers this way. Therefore, I sadly cannot recommend Le Creuset. I hope my experience is the result of an unfortunate interaction with a specific group of customer service representatives, and that their customer service improves in the future. However, for my family and me, there will never again be a Le Creuset product in our home.”
“I love le creuset however their website is a constant issue that needs resolving. For some unknown reason it rejects my orders and payments. I would like this resolved as I miss out on a lot of their fab offers to add to my collection and I then have to take my business elsewhere.
Come on Le Creuset, please resolve this issue.
On the rare occasion it does accept my order items are delivered on time and any damages are rectified immediately. I have overall been very happy with the company it is just the ‘rejection’ of my order at the payment process, it’s extremely frustrating and makes me very unhappy ☹️”
