www.ledfactorymart.com have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their refunds.
“
Horrible horrible company I ordered the jeep tubular doors July 1 for my sister‘s 50th birthday which was August 9 I’v been getting nothing but a runaround on my shipment still has not arrive so I contacted the Better Business Bureau for a refund
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- Anonymous
“
I placed my order on Dec 2nd but I got my package after i left for my Christmas trip so i no longer need it as the lights i purchased were a gift. The company has been not responsive at all to my countless emails requesting a return label and a refund despite the website claiming easy returns!!!
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- Rawan Khoury
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Easy Refund and good customer service
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- John Twine
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Excellent shop. I have been buying here regularly for several years. If you have any questions about the product, the support service willingly makes contact and tries to resolve the issues.
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- Alexander
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0rdered a set of Headlight's, one was damaged in Transit, Customer service responded quickly to my request, the subsequent Delivery took place within a few Day's, the Headlight's working perfectly.
Problems can arise, it depends on how they get fixed, ! awesome! in my case, respect to the Guy's. problem solving as it's Best.
Thank You
”
- Theo Keess