“I placed my order on Dec 2nd but I got my package after i left for my Christmas trip so i no longer need it as the lights i purchased were a gift. The company has been not responsive at all to my countless emails requesting a return label and a refund despite the website claiming easy returns!!!”
“Received a defective product so a little disappointed. Looks like damaged from shipping though. LED Factory Mart reviewed my emails and photos about the damage and immediately agreed to refund the payment. Always a pleasure doing business with them.”
“After making a purchase for led headlights, I was unsatisfied with the app that was required to change the colors. In addition, the lights were flickering and required another anti flicker harness. Unhappy, I wanted to simply return the product. Never completed the install and packaging all in tact.
Two weeks of attempted contact by me using the given email for support and phone number, yet nothing. No call backs or reply. Do not use them. Over priced doesn’t mean better service. Go the amazon or somewhere else.”
“first off they sent wrong rear turn signals for my 2013 ultra they offered to exchange them , still waiting on them 3 weeks after they received the incorrect ones back , the front signals are not plug and play as suggested , you have to cut and splice then in, got signals all wired in and turn signals work great too bad the marker lights just flicker when you turn them on
“0rdered a set of Headlight's, one was damaged in Transit, Customer service responded quickly to my request, the subsequent Delivery took place within a few Day's, the Headlight's working perfectly.
Problems can arise, it depends on how they get fixed, ! awesome! in my case, respect to the Guy's. problem solving as it's Best.
“I like the products very much, but The prices change from minute to minute. The airplane that I bought was $39 before then for some reason my cart got erased then the airplane turned out to be $46 when I found it again. That is a big difference, and I don't know why it went up in price? And I didn't get the free shipping either that I selected as my free gift, as I am a new user. But I do like their products.”
“Thank you you really make the whole process very simple and painless. You will be receiving more purchases from me very soon. To all who read this I highly recommended. Great price better then all the rest. I checked on this exact item. And a complicated website easy to navigate. 5 stars with flying colors!”