“Lights did not work on arrival. Two weeks of emails back and forth only to be told that they want me to pay half the cost of the lights to ship the replacement. Their support is a joke. I'd maybe look elsewhere if you can...”
“Horrible horrible company I ordered the jeep tubular doors July 1 for my sister‘s 50th birthday which was August 9 I’v been getting nothing but a runaround on my shipment still has not arrive so I contacted the Better Business Bureau for a refund”
“This company is based out of China, NOT California. I’m very concerned the item I returned will not be refunded ($250). Buyer beware of deceptive business practices here.”
“I ordered head lights, fog lights, tail lights and a 3rd brake light as a set for my Wrangler. I received the tail lights and fog lights with their shipping delivery. 2 days later I received fog lights with no notice. I have yet to receive the head lights. 4 customer service emails have gone unanswered. They removed my review from their website.”
“I bought the 7" LED Headlight + 4.5" Fog Passing Lights With Bracket Ring + Front And Rear LED Turn Signal Lights For Harley Touring Models for my 2002 Ultra Classic Electra Glide. The first problem that the kit came without any instructions or documentation. The second problem was installing the front turn signals. Each of the front turn signal lamps has three wires. There is no documentation to help match the color-coded lamp wires to the color-coded wiring harness wires to which they must be attached. Since there are six possible combinations, I tried each and found the right combination on the fifth try. The Third problem was intense static noise in the radio when the kit's lights were on. I traced it down to the headlamp after about eight hours of diagnosis. A support person told me I needed to buy the LED Wiring Harness Canbus kit. It is my belief that the LED headlamp should be made with the circuitry already included, or at least some documentation which would have saved me all of the diagnostic work. In order to get one Canbus circuit, you have to buy a pair of them, which seems unreasonable.”
“Ordered the lights for my Road King, they came pretty fast. When I attempted to install, I discovered that the headlight doesn’t fit the original basket, a new one is supplied which is poorly made, doesn’t fit well, doesn’t hold the trim ring tight to the housing and the screw location for the trim ring is at a wrong angle to accommodate the screw so without alteration, you cannot install the screw.
I sent customer service an email to explain the problem and received no response. I sent a second email 4 days later and still no response. I would definitely not recommend this company or their products.”
“I ordered a headlight and 2 fog lights for my Harley. Delivery was prompt, however one of the lights is clearly defective as at rattles inside like a phony Rolex watch. I explained the problem and asked how to get that light replaced. They emailed me back saying I need to take a picture of the rattle along with a bunch of other nonsense. I get the sense they are screwing with me. Either that, or the customer service person "David" does not understand English. If they correct the obvious customer service problem with their next email back, I'll revise this review accordingly. We'll see ...”
“I placed my order on Dec 2nd but I got my package after i left for my Christmas trip so i no longer need it as the lights i purchased were a gift. The company has been not responsive at all to my countless emails requesting a return label and a refund despite the website claiming easy returns!!!”
“I ordered a remote control portable light with a magnetic base. I received the light but no magnet base came with the order. The light is useless with out a magnet base.
No one has responded to my Several calls and emails.
Is this a common problem with this company?”
“Received a defective product so a little disappointed. Looks like damaged from shipping though. LED Factory Mart reviewed my emails and photos about the damage and immediately agreed to refund the payment. Always a pleasure doing business with them.”
“After making a purchase for led headlights, I was unsatisfied with the app that was required to change the colors. In addition, the lights were flickering and required another anti flicker harness. Unhappy, I wanted to simply return the product. Never completed the install and packaging all in tact.
Two weeks of attempted contact by me using the given email for support and phone number, yet nothing. No call backs or reply. Do not use them. Over priced doesn’t mean better service. Go the amazon or somewhere else.”
“first off they sent wrong rear turn signals for my 2013 ultra they offered to exchange them , still waiting on them 3 weeks after they received the incorrect ones back , the front signals are not plug and play as suggested , you have to cut and splice then in, got signals all wired in and turn signals work great too bad the marker lights just flicker when you turn them on
NOT AT ALL IMPRESSED”
“Excellent shop. I have been buying here regularly for several years. If you have any questions about the product, the support service willingly makes contact and tries to resolve the issues.”
“0rdered a set of Headlight's, one was damaged in Transit, Customer service responded quickly to my request, the subsequent Delivery took place within a few Day's, the Headlight's working perfectly.
Problems can arise, it depends on how they get fixed, ! awesome! in my case, respect to the Guy's. problem solving as it's Best.
Thank You”
