Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

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Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01582 616263

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely nice lady on the phone very friendly and looking forward to rent property from agency xx”

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Posted 5 years ago

“Quick callback. Abbey was Very friendy and accommodating. Thank you”

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Posted 5 years ago

“I was called within 3mins of making my email enquiry. The gentleman was cheerful and very helpful”

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Posted 5 years ago

“A good customer service . should able to go extra length to assist customers for there enquire.”

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Posted 5 years ago

“We were renting a flat with Lenwell (Milton Keynes) for a year. Long story short, negative points: •Issues with punctuality. •No telephone manners. •It seems like some of the Lenwell employees are forced to work there, as they show a crucial lack of empathy and no interest in their jobs. Positive points: •Nicola Gibbons, Lettings Assistant. The reason why Lenwell gets 5*. Highly competent, professional and friendly, a person who made us feel at ease when we turned to her with any issues, because we knew it will be dealt with promptly and efficiently. Thank you, Nicola. P.S. All the issues we encountered at the property (no hot water in the shower, broken washing machine, heater stopped working etc) were fixed on time, we were lucky with a landlord! And we left the flat almost clean as new, so we got our deposit back with no issues, thanks to Nicola, once again.”

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Posted 5 years ago

“The lady I spoke to was very nice but unfortunately did not ask appropriate questions before going ahead to book a viewing. Was told I could veiw a property then when ask about income I explained I was training to be a teacher so was on a very low income and was getting housing benefit to top it up. Was then told I couldn't veiw as it was company policy they don't accept housing benefit tenants. This is discrimination. I work full time I have never missed rent and I am currently for the last 2years been with indigo lettings with no problems at all. My current rent is £995 which is paid to the agent every month. I really feel it would be better to lead with questions such as income before giving appointments for viewings. Or maybe just advertise as you do not accept dss. Also when I asked the adviser why this was the policy she said she didn't know so maybe some extra staff training wouldn't go amiss. There are people ending up homeless because of such discriminate policies where they are losing homes, jobs and children because they are not allowed to have the same rights as anyone else. I, like many others who receive help from housing benefit actually manage to spend my hard earned money on what it's supposed to be spent on and know how to keep an immaculate home. I myself am only trying to better my situation and find more affordable accommodation to protect and provide for my children. I hope this helps to understand why you shouldn't dismiss someone because of circumstances. Kind regards Krisanne Hyde”

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Posted 5 years ago

“Polite and eficient!”

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Posted 5 years ago

“Never punctual”

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Posted 5 years ago

“No house but still looking”

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Posted 5 years ago

“I received a phone call confirming the date time and venue of the appointment however i did not receive a text as i requested and did not have any response when i called the office back to get a confirmation”

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Posted 5 years ago

“Not reliable at all. Quick enough to take ur money though!!!!!!!!!!!!!!”

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Posted 5 years ago

“Very professional”

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Posted 5 years ago

“If you are looking for property to rent, avoid Lenwell Hitchin. The customer service is non existent and they do actually ignore tenants. One has to wonder if they actually read their own tenant agreement.”

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Posted 5 years ago

“Polite and friendly!”

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Posted 5 years ago

“insensitive”

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Posted 5 years ago

“Quick response and informed on status of property, will arrange a viewing as soon as.”

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Posted 5 years ago

“Really helpful”

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Posted 5 years ago

“It was very good.”

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Posted 5 years ago

“I'm waiting the details. No appointments after 16:00”

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Posted 5 years ago

“excellent”

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Posted 5 years ago

Lenwell is rated 4.3 based on 1,812 reviews