Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

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Metrics

4.3

Based on 1,812 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01582 616263

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good customer service . should able to go extra length to assist customers for there enquire.”

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Posted 4 years ago

“insensitive”

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Posted 4 years ago

“The lady I spoke to did not sound as if she wanted to speak to me.”

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Posted 4 years ago

“I paid a holding fee on a flat and didn't get it back and the woman I saw at the estate agents was very unprofessional and kept talking about her ex boyfriend..”

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Posted 4 years ago

“Been in my rented accommodation for 11 months and minor/simple issues has not been resolved. This is very disappointing as Lenwell has a very good reputation. I am still have to have things resolved in the property.”

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Posted 4 years ago

“no good”

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Posted 4 years ago

“Fairly courteous, but not impressed with the demand for 6 months rent upfront when I have been Self Employed since June 2017, and therefore due to online filing rules, am unable to furnish 2 full years of tax returns yet. 2018/2019 is not yet due. If asked, I could have advised details of my current landlord's Letting Agent, who will confirm an impeccable payment history by standing order on the 1st of every month. Not impressed.”

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Posted 4 years ago

“Whilst explaining that the property I enquired about didn’t accept any pets, he was quite dismissive and just said “most of ours don’t”. It would be helpful if you noted this is your property description online and would save unnecessary enquiries. He didn’t seem too keen to help me...”

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Posted 4 years ago

“I've asked for the email to be send with the details of the property but have not never been send . When you promise to costumers something you should keep promise”

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Posted 4 years ago

“i wasn't too pleased with the prejudice about my german shepard dog and the favt that the lady didn't enquire any further after i told her i had a big dog. the "i mean, you just wouldn't choose it" (“it” referring to “such a big dog”) was very disheartening. The further comment -upon telling her i live in a 44sq.meters flat in London: “i feel there just won’t be enough space for him” was also patronising as she doesn’t know what my dog needs and she couldn’t be referring to all properties out there, for someone to tell me what is best for my dog is quite condescending, considering he is between 11-13 yrs old, spent ten years in a cage in Italy and sleeps all day due to his age and weakened legs, that’s why i want to move to a home with a big garden. He has been perfectly happy in our little flat in London which was a big improvement on his years in a cage. I am pretty sure there will be one property for me and my big dog somewhere. Thanks for calling me back in any case and if you do come across a home that allows a dog let me know. Frost’s called me right after and said properties that allow dogs come along all the time and it’s just a case to find the right one at the right time. That made me hopeful again.”

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Posted 4 years ago

“Unfriendly and quite impatient staff member. Not easy to deal with. Very different experience to other, much friendlier, estate agents.”

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Posted 5 years ago

Dear Veronica I'm sorry to hear you didn't have a good experience with Tony during your call with him. We will be sure to look into this with him and it is very unusual to receive this feed back.

Posted 5 years ago

“Sad”

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Posted 5 years ago

Hi Grace. I'm sorry to hear your sad. Please contact richard@lenwell.com to let us know how we can help.

Posted 5 years ago

“Said they would call me back for a viewing yesterday, still waiting at 6pm today.. Over 24hours,.. Not good service, not even a call to say it wasn't possible, or they were still trying to arrange one,.. Nothing”

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Posted 5 years ago

We are sorry our service has fallen short of your expectations. At Lenwell we pride ourselves on our high standards, please contact us on info@lenwell.com and we will gladly try to resolve any outstanding issues. Many thanks

Posted 5 years ago

“I was looking for A dss property but unfortunately U don’t provide that”

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Posted 5 years ago

We are sorry our service has fallen short of your expectations. At Lenwell we pride ourselves on our high standards, unfortunately we are unable to assist you on this occasion as we do not have any Landlords who will accept DSS applicants at present.

Posted 5 years ago

“patronising agent not interested in answering even basic questions.”

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Posted 5 years ago

“The flat I wanted to view didn't except housing Benifegs meaning it was harder to find a home for me and my daughter.”

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Posted 5 years ago

“I had to call 4 times 4 different days to find out in the end that the property I was interested to rent was let.”

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Posted 5 years ago

“I have not received any telephone call I had one missed call but only just got in from work thanks Patricia”

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Posted 5 years ago

“This day and age i as a single mother of 3. Working full time atvthe same time making it happen for my children. No respect at all from this letting agent. Degrade me with so many questions and then told me sorry you have to make £30,000 a month to rent one of our homes. Goodbye I dont recommend at all.”

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Posted 5 years ago

“Not had much feedback from initial enquiry”

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Posted 5 years ago

Lenwell is rated 4.3 based on 1,812 reviews