Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

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Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01582 616263

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite on the phone.”

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Posted 6 years ago

Dear Michalina Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job

Posted 6 years ago

“I've dealt with Lenwell Bedford for a number of years & have been more than satisfied with the service provided by Kate & her dedicated team of property professionals. Having been established since 1990, their knowledge of the local sales & rental market is second to none. Whenever I'm in need of advice the team are always on hand to offer guidance. I wouldn't put my business in the hands of any other agent.”

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Posted 6 years ago

Dear Sir Thank you so much for your review and your kind words about Kate and her team. I will be sure to make sure she is aware. We wish you all the best for the future!

Posted 6 years ago

“The lady I spoke to was lovely x”

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Posted 6 years ago

Dear Jayne Thank you for taking the time to write a nice review after your experience with Tatjana. It really means a lot to hear we are doing a good job. Rest assured Tatjana will be praised for these fantastic comments.

Posted 6 years ago

“They was very nice to speak to over the phone very helpful”

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Posted 6 years ago

Dear Sharon. Thank you for taking the time to write a nice review after your experience with Matt. It really means a lot to hear we are doing a good job. Rest assured Matt will be praised for these fantastic comments.

Posted 6 years ago

“I was really impressed with your smooth customer service, many thanks.”

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Posted 6 years ago

Dear Ramtin Thank you for taking the time to write a nice review after your experience with Abbey. It really means a lot to hear we are doing a good job. Abbey will be praised for these nice comments.

Posted 6 years ago

“Lenwells: Luton I viewed the property with Abbey, who was very professional and helpful. Later on I also dealt with Richard, Malik, Jasmine and Tamara - who were all very polite and professional. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. There was no tenant's insurance advertised in the advert nor was I told about it at any point and I sent emails confirming what I needed to pay inc deposit beforehand - still it wasn't mentioned. After I paid deposit I was given paperwork saying I had to get tenant's insurance. This was not advertised and therefore I contested it - I was then told it was not mandatory! Newcomers beware on this, extras that are not advertised or told about in the beginning should be raised as it is mis-advertising and misleading information. The agency they used to credit check me (Lettings Hub) were non responsive and then later on kept bugging me to take out insurances I did not need. After pleading with them to remove me from their database under GDPR 'right to be forgotten', and getting nowhere I ended up reporting them to the Information Commissioners Office, then the harassment finally stopped. In the actual letting there were a few minor issues, which when contact was made with Lenwell were dealt with, but pressure had to be put on sometimes. Abbey, Richard and Malik were polite and professional at all times - even in times when I wasn't 'calm' about the situation! There was an antisocial issue that was never dealt with correctly and I had to escalate to the council. Jasmine was dealing with this for me however not much was done and it continued. I did end up getting quite fed up at times and decided not to continue once the minimum term had ended. The area itself was lovely and neighbours friendly. All in all, they did the best they could but some things like upholding the law could have been improved. Check-out (with Tamara) was pretty straightforward and deposit was returned in good time. LL admin fees - def too much for the admin that is done behind it. Lettings hub credit checking agency used - rubbish! Could have done the checks themselves and saved the hassle and time wasted!”

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Posted 6 years ago

“I rented my property out through Lenwells Dunstable, for 2 years (sold now) the service I received was outstanding, throughly recommend A******”

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Posted 6 years ago

Dear Julie Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job

Posted 6 years ago

“I was looking for 3 bedroom but when I saw jolanta and spoke to her I decided to go for the 2 bedrooms she offered to me. She was so honest and joy to speak to. Everything went on so smoothly. I am so glad i met her.”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job

Posted 6 years ago

“Very good”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Malik. It really means a lot to hear we are doing a good job. Rest assured Malik will be praised for these fantastic comments.

Posted 6 years ago

“Friendly”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Kate. It really means a lot to hear we are doing a good job. Rest assured Kate will be praised for these fantastic comments.

Posted 6 years ago

“Great coustomer service and very polite”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Jolanta. It really means a lot to hear we are doing a good job. Rest assured Jolanta will be praised for these fantastic comments.

Posted 6 years ago

“Very good”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Abbey. It really means a lot to hear we are doing a good job. Rest assured Abbey will be praised for these fantastic comments.

Posted 6 years ago

“yes”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Wayne. It really means a lot to hear we are doing a good job. Rest assured Wayne will be praised for these fantastic comments.

Posted 6 years ago

“Matthew was very helpful”

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Posted 6 years ago

Thank you for taking the time to write a nice review after your experience with Matthew. It really means a lot to hear we are doing a good job. Rest assured Matthew will be praised for these fantastic comments.

Posted 6 years ago

“The man was friendly enough and well spoken, shame how everyone seems to shun benefit tenants though. Thankyou for your politeness.”

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Posted 6 years ago

“Very pleasent and understanding regarding my personal situation. They were much helpful.”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Vety helpful and friendly”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“???? Helpful”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

“Matthew was professional and helpful and look forward to finding a great rental property through him”

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Posted 6 years ago

“Friendly and accommodating, thank you for the help”

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Posted 6 years ago

Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.

Posted 6 years ago

Lenwell is rated 4.3 based on 1,812 reviews