Leroy Merlin Reviews

4.3 Rating 221 Reviews
83 %
of reviewers recommend Leroy Merlin
4.3
Based on 221 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email
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Leroy Merlin 1 star review on 16th June 2022
Gabu
Leroy Merlin 1 star review on 20th May 2022
Elaine Aparecida Da Silva
Leroy Merlin 1 star review on 11th March 2022
Anonymous
Leroy Merlin 1 star review on 16th September 2021
Rosana
Leroy Merlin 1 star review on 16th September 2021
Rosana
Leroy Merlin 1 star review on 16th September 2021
Rosana
Leroy Merlin 5 star review on 4th July 2020
Leticia
Anonymous
Anonymous  // 01/01/2019
1
Gabu
This is my 3rd order in a year with this store and just day after you order online, you receive the email that your order has been picked up by the courier for delivery within 3-5 days, then immediately when you check tracking status on Martin leroy system, already they changed your status as "delivered" while no courier or any of them contacted you or delivered your order. Then you will relax assuming that eventually you will receive your order within their "timeframe 3-5 days" only for you to phone or email their sales department back and forth making a follow up on your delivery after their timeframe elapsed. Their excuse always is "the courier service" said he couldn't get hold of you or find the address but when you request them to ask the courier to shootscreen his outgoing call records as proof that he indeed phoned and was in the areas they stumbled, also my address is on Google Map so easy to find as I don't live in secluded area that is unmapped. THIS WAS MY 3RD ORDER "SAME EXCUSES" THOUGH AFTER COMPLAINING THEIR COURIER CAN FIND THE ADDRESS!!! I'M EXHAUSTED WITH MERLIN LEROY DELIVERY EXCUSES AND WILL NEVER ORDER ANYTHING FROM THEM CLEARLY THEY DON'T NEED MY BUSINESS. IF YOU ORDER FROM THIS STORE, FIRSTLY READ THE REVIEWS ON ALL REVIEW SITE NOT JUST ONE TO SEE HOW THEY DISAPPOINTED MANY PEOPLE WITH THEIR DELIVERY EXCUSES.
Leroy Merlin 1 star review on 16th June 2022
Helpful Report
Posted 1 year ago
1
Elaine Aparecida Da Silva
I had cancelled my order last week and that shop did not give my money back, in their site appears that I received the product this morning but I did not received anything. The last contact, by WhatsApp, the staff told me to wait the product arrive in the shop to cancel it but instead to cancel, they wrote that I received the order, I had lost my money! I will not buy anything again in that place! 😤
Leroy Merlin 1 star review on 20th May 2022
Helpful Report
Posted 1 year ago
1
Verified Reviewer
bloody business!!!
Leroy Merlin 1 star review on 11th March 2022
Helpful Report
Posted 2 years ago
1
Rosana
Eu e minha família sempre fomos clientes dessa loja (Leroy Sorocaba), mas nas horas difíceis onde temos um problema pra resolver, e que realmente vemos como eles trabalham. Infelizmente estou com uma infestação de cupins no piso de madeira onde comprei na Leroy e paguei pra instala-ló, porém está um empurra-empurra, e ninguém interessado em resolver. Então fica a dica que não vale a pena pagar pelos serviços dessa empresa, até mesmo quando temos outras opções no mercado.
Leroy Merlin 1 star review on 16th September 2021 Leroy Merlin 1 star review on 16th September 2021 Leroy Merlin 1 star review on 16th September 2021
Helpful Report
Posted 2 years ago
5
Leticia
muito contente com o atendimento na Leroy, fui muito bem atendida pela vendedora Simone que me auxiliou durante a venda e no pós venda também, parabéns
Leroy Merlin 5 star review on 4th July 2020
Helpful Report
Posted 3 years ago
Leroy Merlin is rated 4.3 based on 221 reviews