Hi Sharon,
Thanks for the feedback, glad you were happy with the way we resolved the issue of the toilets not fitting through the gate, we aim to please. :)
“We were really happy with the toilet and the value for money. Everything went smoothly even though we were unable to be on site during delivery and pick-up times.
The driver did not notify us of expected arrival time when delivering, which would have enabled us to be there - he only called when he was already at the drop-off point. This was ok but an hour's notice of his arrival would have been preferable and would have meant we could be there to meet him.
The other minor issue was that we couldn't lock the toilet after our event as this would have required a padlock, which was not practical as we were not around to remove it during collection. This meant the toilet was left in an open square for anyone to use for an extra two days (Sat/Sun). Not really a problem and in some ways working in our favour but did make us feel slightly nervous.
On the whole, our experience with LetLoos was very positive and we are very likely to use you again.”
“I worked for this company for four years. No problems paying me for 3 years of those 4 then suddenly they stop paying me and ignore all emails. Now having to go through the courts to recover the money from them.”
“I will rather pay double than use Letloos again.
We have had a toilet from them for over 4 months. No issues for the first two months. For the next 2 months they didn’t sanitise it internally. Then when I flagged the issue, they denied it and defended their staff member instead.
The next visit the toilet was sanitised but not refilled with liquid - again, the manager Emma denies it, defends their team member and asks me to lift a filthy lid to send photos and videos.
Never again.”
“Do not use this company! We have had a portaloo for the last four months. It was cleaned every week for the first 8-10 weeks and then they stopped coming. It currently hasn’t been cleaned for nearly five weeks. The company claim the truck doesn’t fit despite this not being an issue for the first two months. No one at the company is interested in addressing this issue. They claim to pride themselves on customer service - I have seen zero evidence of this.”
