“Hi Junction 2 Management,
I just want to say, how wonderful Steph was when we entered the showroom. She was in a lot of pain following an accident at home, but she still got up, showed us all the lights, and advised us on which ones would be adequate for our needs. She was exemplary
and I wish to thank her for excellent customer service.
Kind Regards,
Jitesh Chavda”
“I recently contacted Stephanie to seek advice concerning 3 faulty Astro bollard garden lights which we bought 2 years ago from Lighting Majestic. Stephanie quickly got in touch with Astro who agreed to replace all 3 lights with no quibles. The following day they sent the 3 replacement lights for me to collect from Lighting Majestic.
I was extremely impressed by this standard of customer service both from Astro and from Stephanie at Lighting Majestic. Thankyou!”
“I cannot praise this company enough. As others have said, the customer service was outstanding. Friendly, helpful lady who has bent over backwards to accommodate my wishes and even managed to save me money on the purchase. On top of that their products are the most reasonably priced I have seen on the whole Internet. Extremely highly recommended!”
“They were very helpful. I ordered from a catalogue and on collection the colour was not true to the image. They kindly offered me an alternative from stock which suited my decor exactly.”
“Absolutely lovely. I only popped in as I needed 3 lampshade reducers and I couldn’t find them anywhere. The woman was so lovely and gave me them for free! Thanks so much!”
“Visited the store yesterday, unfortunately the lamps I had seen on line were not available to see in store. However assistant Stephanie was so helpful showing me brochures and had a real vision of what I was looking for.
Customer service was outstanding, she was so helpful and in a world where we order everything online this was such a welcome change , real service , what a refreshing change !!
Very happy with my order and Thank you Stephanie for all your patience, highly recommend the customer service in this store !”
“Visited the store yesterday but unfortunately the lamps I had seen online were not available in showroom to actually look at, Assistant Stephanie explained due to COVID there was limited samples to see.
However her service beyond that was exceptional, she helped me look through several brochures , had endless patience and a great vision of what I was looking for.
Very happy with my order , couldn’t be more helpful.
Very much appreciated in this world where we order everything online and customer service has gone out of the window !
A refreshing change to get such excellent customer service , Thank you Stephanie , highly recommended this store and it’s service.”
“We have spent 6 years searching for the perfect lights for our lounge and now wish we had visited Lighting Majestic earlier. The range is vast, the service is super with friendly and very helpful staff, we ordered 2 light fittings and they were ready to collect within 3 working days, perfect condition packaged well to protect. The lights are now situated in our lounge looking amazing. Thank you Steph and the rest of the team will definately revisit and recommend to family and friends”
“Effective efficient sales person Stephanie made our experience exceptional coupled with great stock and superb prices this place can’t be Beat! The products are reliable and stunning. Great guidance support and service Stephanie really does care!”
“I was contacted by Stephanie, about a week after I placed an order for a ceiling light, to be told it was no longer available. (perhaps there should have been some mechanism to prevent me raising this order in the first place). Stephanie suggested an alternative light, and after agreeing, it was promptly delivered.
Great pro-active customer service.”
“Steph has been a model of great customer service from the beginning of our purchasing through to delivery and resolving one minor issue with a damaged lamp shade. Our lights look good, not least because of their quality, particularly how they install very well. Excellent communication throughout making our experience with Lighting Majestic a pleasure. Thank you Steph.”
“Hi my name is Alan I went to majestic lighting as I had broken one of the droplets on the bedroom light which we bought about 4yrs ago steph went to a lot of trouble to help me she ordered the one I needed she is one of the most helpful persons I have ever met she went out of her way to get this droplet which will be there this week
Lovely lady could do with more people like her in this world thankyou”
“Hi, My name is Mrs. Garrett. I live in Shrewsbury Shropshire. We were in need of a light for our hallway. We were finding it very difficult. Then our daughter told us about Lighting Majestic where she had purchased items in the past. We were pleasantly surprised at the items on show also the quality. We met your assistant Steph. who was very helpful and very pleasant. With the help of Steph we found what we were looking for! We will certainly be calling in again in the near future and would recommend Lighting Majestic. Once again many thanks. Mrs. Garrett.”
“EXCELLENT SERVICE FROM LEWIS WOULD DEFINATELY RECOMMEND BUYING A LIGHT FROM HERE. PURCHASED A CEILING LIGHT AND WALL LIGHTS, BOTH ARRIVED WHEN EXPECTED”
“Very very slow reply and even no response, I am wondering they don’t read email and reply, I hv been waiting for an email about the shipment for a week, they just don’t reply emails”
“Luis was extremely helpful when going through the array of lights available, as I was looking for lights for the living room and conservatory.
An amazing amount of choice and fabulous prices. Would definitely recommend heading down as they also have great designs in bathroom and kitchen with helpful and knowledgeable staff without the hard sell. I've been inspired to do a make over :)”
“State on their website that they deliver to the Channel Islands so ordered and paid for 2 square lampshades. After a number of weeks when the shades hadn't arrived rang the company and was told that they didn't deliver to the islands and when I pointed out that it still stated on their website that they did I was told that on this occasion they would send the shades. Still nothing arrived so rang again and spoke to a staff member who was extremely rude and told me that they had refunded my money and I should check my credit card account. As I hadn't received my account at the point it was impossible to do so and it still said on their website (and still does) that they deliver to the Channel Islands I was told the reason they hadn't altered their site was that it was put together in India!! Would not recommend this company to anyone ordering on line - appalling service.”
“Buyers beware!!!
##ShockingCustomerService
Supposed to get the order delivered in 5 working days but didn't even get it for 4 weeks. Impossible to get through and they don’t even respond to emails either. After number of phone calls and chasing for weeks finally got my order delivered.
##Refund is next to impossible
As we didn't want those lights anymore (because order was delayed by weeks so I bought another lights from high street) so requested a refund and as suggested by store manager sent the lights back through DPD. After couple of days store manager confirmed that they have received the lights and refund will be processed in couple of days but it’s been 3 weeks now and I am still waiting. Now they have stopped picking up my phones (They save your phone number and probably have caller ID installed). Tried from the different phone and managed to get hold of them but the staff was really rude, unprofessional and straightforwardly denied to pay back the money. Now going legal and disputing the payment through bank.
These people are CON so beware!!!”
“Buyer beware! Avoid this company like the plague!! So first off its worth me mentioning that I placed an order for almost £1000 with this company. The order contained a crystal hall light for £900 and some bulbs for £50. When my package arrived I realised that the bulbs were the wrong type. So I went to the return section on the website which instructed me to email their sales email address. I did this and a week later had no reply. So I tried calling. I waited in queue for 20 mins so gave up and tried again a few hours later. The same thing happened. So I wrote another email asking for the them to provide me with the address so that I could return the bulbs for a refund. NOTHING. No acknowledgement nothing. I wrote to them again warning that I would have to contact my bank to request a chargeback. Still nothing. Appalling customer service and such a waste of my time. Avoid this company at all costs.”
