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lights.co.uk Reviews

4.6 Rating 410 Reviews
D
Happiness Grade
D

Customer Service - Average

50.00%
Industry Average
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posted 1 year ago - Collins
Terrible customer service. Takes over a week for them to answer each email and they don't even reply to what you asked. Half my order still missing.
posted 3 years ago - Anonymous
worse company every their delivery partners are worse then any thing the costumer service is not worth the hassle.
posted 3 years ago - chirag
Very unprofessional, poor customer service falsely advertising do not use them just stick to a reputable UK based company.
posted 3 years ago - L Steele
Avoid this company. Took money but received no order number or order confirmation. They say they are updating their systems but think this is a scam. Customer service useless.
posted 3 years ago - Anonymous
Customer service is very poor. They do not inform you when they dispatch or when deliver the items. I called back few times and they claimed my order has been delivered - No calls, no email nothing about that. Now they are making very difficult to ask for refund and I might have to claim against my credit card company. I strongly advise you to not buying from this company.
posted 5 years ago - David
Very poor customer service. Order was long overdue and left me in a predicament with electrician booked in and not a lot of time to get an alternative. Luckily electrician did work and returned on a later date for an extra £30 to fit the late lights from lights.co.uk who are not uk anyhow Customer service starts to ignore when realising they should be helping more and costing me money
posted 5 years ago - DC
Website states 3-5 day delivery for the lights I ordered however customer service has said it's out of stock. Still waiting for my order 27 days later...
posted 5 years ago - Emel