lights.co.uk Reviews

Name: lights.co.uk
Rating: 4.68

4.7 Rating 404 Reviews

93 %

of reviewers recommend lights.co.uk

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Metrics

4.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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lights.co.uk 5 star review on 11th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two ceiling fans. One of them worked perfectly but the other one didn't, so I called to arrange a return of the product and I ordered a replacement fan from them later that day. So far, so good. Sometimes products aren't perfect but as long as the refund process is straightforward it isn't a major drama. Today, I recieved an email telling me that my return had been recieved but the email seemed to imply that I woudl be getting a refund or a replacement item. I called two minutes after I recieved the email, to confirm that I needed a refund and not a replacement. I was told that the replacement was already in their packaging area, so they would have to send it out to me and then I would have to call back to get a postage label and then I would have to ship the product back to them. I asked if they could just stop the shipment and not send me the fan but I was told this wasn't possible. I asked if they could just call down to their warehouse, and ask them to not ship the product to me, but again I was told that this was not possible. If the fan had already been dispatched, I could understand their position but when it is sitting in their own warehouse and hasn't even been packaged, there has to be something fundamentally wrong with their systems for them not to be able to stop someone from packaging it and sending it to me. It feels like a massive waste of time and resources on all sides.”

Helpful Report

Posted 3 months ago

“Selling items that are not in stock We ordered lights for our bar Paid for them on order Then email telling us not in stock would have to wait 6/8 weeks for item to be sent. So rang and cancelled order they said refund could take a week Nothing came back 4 phone calls later we were told each time money hasn’t been taken we would have to ring bank it the banks fault !!!! So we did the bank said this company hasn’t realised the order so until they do they could still take money We haven’t got any further with our phone calls and still haven’t got our money back. This company are selling products that are not in stock and holding your money. Do not buy from this company”

Helpful Report

Posted 5 months ago

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Posted 5 months ago

“The light delivered broke as soon as I tried to put it together on the 18th October. I immediately informed lights.co.uk. They informed me they would arrange for pick up and provide a replacement. The light was finally picked up 2.5 weeks later on the 8th November 2023. I waited and waited and on the 22nd November requested a refund. I am now being ignored and not being refunded. These guys are a con. Don't buy from them.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Takes over a week for them to answer each email and they don't even reply to what you asked. Half my order still missing.”

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Posted 1 year ago

“Placed an order for a light, over 1 week later, no delivery or update from Lights.co.uk. Logged into my account and the order status said 'it had not been despatched'. Tried to call 4 times and got cut off every single time. Worst company I have dealt with for a long time - STAY CLEAR. I wish I had read the reviews before ordering. Have no emailed asking for the order to be cancelled (I have little faith in getting a response/answer).”

Helpful Report

Posted 1 year ago

“DO NOT BUY ....... worse company every their delivery partners are worse then any thing the costumer service is not worth the hassle....... Took the money now refusing to give back any money believing DPD over our words. Was told that it would be delivered on Friday was told no one was at home when i was working from home when called was told that delivery companies skips some deliver due to timings but had said that they tried to deliver. i rather spend more and get good costumer service there have also been times where they have just put the phone down and no one higher to talk to ....... Rubbish company be very careful. i would not trust them at all.”

Helpful Report

Posted 1 year ago

“Ordered a light at £179. After 6 weeks I was given a delivery date and told the item was finally in stock. I did notice the item online had a price increase to £369 when suddenly there was a “computer error” and my order was mysteriously cancelled and they claimed they could do nothing about it! Absolute scam. Don’t believe the prices online, and avoid at all costs. They never answer the phone and clearly don’t honour contracts.”

Helpful Report

Posted 1 year ago

“Terrible company. They are NOT a uk based company despite the .co.uk website..my order has finally arrived with all the shades missing and now when I ring the line just rings out and goes dead. I thought I had researched them before placing an order but it looks like they are very good at hiding their thousands and thousands of bad reviews..I just wish I had dug a little deeper. Please avoid if you value your sanity.”

Helpful Report

Posted 1 year ago

“Ordered a light for £212, so it qualifies for free delivery. The light has a European plug so they provide an adaptor. They have sent an email saying the order has been processed and dispatched from their warehouse. I have called them twice, seems like a 1 man band. He has said that the light has not left the warehouse and was laughing at me in the phone. He is German and sounds as though he is working from home from his bed. He doesn't really respond when you ask him a question. He compared lights.co.uk to Samsung saying that I cannot get in contact with the owner if the company as it is so big. I recieved an email from lights. Co. UK saying that the assignment number has been sent to DPD, but 1 week later there is no update, I think DPD being a large company would have things moving and would be updating their tracking info. The company are registered as co.uk but are based in Germany with an address in Goldsworth Road Woking Surrey. I have my doubts about this company as it is falsely advertisi g delivery times and their base. I would avoid them. The man Constantine who was laughing at the situation at lights. Co. UK got fed up of the conversation and said we can talk for 15 minutes or longer but it won't change the outcome, he then proceeded to say the line is bad, I cannot hear you and then cut me off. Very unprofessional, poor customer service falsely advertising do not use them just stick to a reputable UK based company.”

Helpful Report

Posted 1 year ago

“Don’t buy anything from this company they are thieves, check out trustpilot reviews 100s saying the same thing. I paid £140 for 2 x lights that never arrived and they send out emails saying sorry and not addressing the issue. No refund or communication Avoid!!!!”

Helpful Report

Posted 1 year ago

“Avoid this company. Took money but received no order number or order confirmation. They say they are updating their systems but think this is a scam. Customer service useless.”

Helpful Report

Posted 1 year ago

“Didnt despatch order in time and then got annoyed when I tried to chase - wouldn't give update and said the lights would be sent "shortly" after 2 weeks of waiting I wonder what they define as "shortly". The product is advertised as "in stock, delivery 7-11 days" I asked for an update and for them to be sent before the end of the week, and instead of an update I got an email saying they have cancelled the email with no explanation? Ive tried calling and the line just disconnects after ringing.”

Helpful Report

Posted 1 year ago

“Dealing with Lights.co.uk was a delight, helpful, courteous, delivery was in time. Product is super lovely. Definitely buy from this company again. Only one think they are based in Germany which I didnt get from the email address”

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Posted 2 years ago

“Performed as described which is excellent in all respects. Fast delivery”

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Posted 2 years ago

“Lovely lights. Quick delivery and well packaged”

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Posted 2 years ago

“Haven’t used it yet as waiting for electrician, but all looks good . Delivery etc very efficient”

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Posted 2 years ago

“Fantastic quality and really happy with all the lights I bought. Delivery is a little slow as mine said 5-6 days and you don't get much info till the last minute. So if your order is urgent you may be dissappointed with turnaround time but you will be happy with the products.”

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Posted 2 years ago

“Good quality lights at a good price. Delivered in quuck time.”

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Posted 2 years ago

“Nice products and good customer service”

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Posted 2 years ago

lights.co.uk is rated 4.7 based on 404 reviews