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lights.co.uk Reviews

4.7 Rating 401 Reviews

94 %

of reviewers recommend lights.co.uk

Company Reviews

4.7

Based on 401 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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lights.co.uk 5 star review on 11th May 2022

lights.co.uk 5 star review on 11th May 2022

lights.co.uk 5 star review on 11th May 2022

lights.co.uk 5 star review on 11th May 2022

lights.co.uk 5 star review on 10th May 2022

lights.co.uk 5 star review on 10th May 2022

lights.co.uk 5 star review on 9th May 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY AT ALL COSTS. THEY ARE COMPLETELY RUBBISH. SENT ME TWO ITEMS INCORRECTLY AND COULDN'T ARRANGE FOR THE ACTUAL ITEM TO BE DELIVERED AND NOW HAVE MY REFUND WHIH IS ESSENTIALLY BEING HELD TO RANSOM. HONESTLY THE WORST COMPANY IVE EVER TRIED TO BUY FROM. ABISMAL”

Posted 3 years ago

“Terrible company. They are NOT a uk based company despite the .co.uk website..my order has finally arrived with all the shades missing and now when I ring the line just rings out and goes dead. I thought I had researched them before placing an order but it looks like they are very good at hiding their thousands and thousands of bad reviews..I just wish I had dug a little deeper. Please avoid if you value your sanity.”

Posted 1 year ago

“Ordered a light for £212, so it qualifies for free delivery. The light has a European plug so they provide an adaptor. They have sent an email saying the order has been processed and dispatched from their warehouse. I have called them twice, seems like a 1 man band. He has said that the light has not left the warehouse and was laughing at me in the phone. He is German and sounds as though he is working from home from his bed. He doesn't really respond when you ask him a question. He compared lights.co.uk to Samsung saying that I cannot get in contact with the owner if the company as it is so big. I recieved an email from lights. Co. UK saying that the assignment number has been sent to DPD, but 1 week later there is no update, I think DPD being a large company would have things moving and would be updating their tracking info. The company are registered as co.uk but are based in Germany with an address in Goldsworth Road Woking Surrey. I have my doubts about this company as it is falsely advertisi g delivery times and their base. I would avoid them. The man Constantine who was laughing at the situation at lights. Co. UK got fed up of the conversation and said we can talk for 15 minutes or longer but it won't change the outcome, he then proceeded to say the line is bad, I cannot hear you and then cut me off. Very unprofessional, poor customer service falsely advertising do not use them just stick to a reputable UK based company.”

Posted 1 year ago

“My light had been damaged in transit, I was more than impressed with the way they rectified the situation. Very happy with this company and will certainly shop with them again.”

Posted 2 years ago

“Used this company again as they have such a wide choice at reasonable prices. I needed a pair of wall lights. Unfortunately, the first choice only 1 in stock until June so ordered a different design for less money. Promptly delivered as before and very pleased with the result.”

lights.co.uk 5 star review on 14th April 2022

Posted 2 years ago

“Easy to order, delivered o time, well packed and the lights look way more expensive than they were. Would happily recommend and use this online retailer again!”

lights.co.uk 5 star review on 14th April 2022

Posted 2 years ago

“Very easy ordering from a good website followed by excellent prompt customer service when I raised an installation query.”

Posted 2 years ago

“Very pleased with our purchase, looks lovely over our dining table. Nice tone of light when dining. Good quality light.”

lights.co.uk 5 star review on 14th April 2022

lights.co.uk 5 star review on 14th April 2022

Posted 2 years ago

“Great product, great price, great service. Thanks”

Posted 2 years ago

“Fast delivery on time as informed 😀. Very good quality fan with light. Would definitely order from you again and recommend 👌 to my friends and family J.B”

Posted 2 years ago

“Ordered two lights. Unfortunatly the carrier (DPD) had clearly trown them around as the box was torn, broken and in pieces. One of the lights was broken. However customer services at lights.co.uk were very helpful and within 5 minuts of calling another light was confirmed as being dispatached and a return slip for the broken light sent to me. THings can get broken in transit but was very impressed with the customer service and I am very happy with my lights.”

Posted 2 years ago

“Great customer service!”

Posted 2 years ago

“Very good”

Posted 2 years ago

“I got a gorgeous light at a great price. It arrived quickly and is of high quality. For me these are the most important bits. However, fitting was made harder than it needed to be as the fitting was too small for all the wires it needed to contain. Luckily a tradesperson was fitting it, as they had to hollow out space above the plaster and i would have been stuck. Improvements could also be made to the delivery timeframe information to make it more specific. Although it did actually come quickly in the end”

Posted 2 years ago

“Efficient ordering, lovely lights. Ordered 15 bollard lights and the boxes they arrived in were not good enough to keep them all together. Probably fine when left warehouse but the courier company doesn't care when they get them out of the van - they don't realise there are glass lights inside!! Perhaps Fragile labels might help.”

Posted 2 years ago

“The range of lighting on offer is huge and we were able to find just what we wanted at a good price and quality.”

Posted 2 years ago

“really good customer service, when I queried a product. Fairly quick delivery and updated throughout process. Happy customer”

Posted 2 years ago

“Excellent product swift delivery”

Posted 2 years ago

“Customer service is very poor. They do not inform you when they dispatch or when deliver the items. I called back few times and they claimed my order has been delivered - No calls, no email nothing about that. Now they are making very difficult to ask for refund and I might have to claim against my credit card company. I strongly advise you to not buying from this company.”

Posted 2 years ago

“Very poor customer service. Order was long overdue and left me in a predicament with electrician booked in and not a lot of time to get an alternative. Luckily electrician did work and returned on a later date for an extra £30 to fit the late lights from lights.co.uk who are not uk anyhow Customer service starts to ignore when realising they should be helping more and costing me money”

Posted 3 years ago

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lights.co.uk is rated 4.7 based on 401 reviews