Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived sooner than expected and was competively priced.Good service.”

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Posted 3 years ago

“Good competitive price Prompt delivery Satisfied customer”

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Posted 3 years ago

“Fast delivery and good price”

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Posted 3 years ago

“Not as clear as they could be re price of grout ie coloured is not necessarily £8.98 for 3kg as seen on offer. Otherwise VvG”

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Posted 3 years ago

“Easy to order online and great choice Package arrived as promised- packaged well to prevent any damage and on time”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Good service and the only place I could find what I wanted, but the postage cost was a bit on the high side, but overall got what we needed”

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Posted 3 years ago

“Great communication with the company. Fast and reliable”

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Posted 3 years ago

“I ordered a product online, my experience was first class, ieven received an update call my purchase arrived on time and was well packaged to prevent spillage and damage, highly recommended retailer, thank you”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“Extremely quick delivery and a fantastic product”

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Posted 3 years ago

“Available, Good price, Prompt delivery and arrived undamaged.”

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Posted 3 years ago

“Don't order from this company. I ordered 3x tubs of mapei wood floor adhesive and the glue had gone off. Because I didn't open 3x sealed tubs of adhesive as soon as it was delivered I've got to swallow the cost. Joke of a company”

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Posted 3 years ago

Leighton, I've had a chat with the Store and whilst we do ask for damages to be reported within 48hrs of delivery, we are flexible on this rule sometimes. The biggest issue here is that the goods were with you for over 5 weeks before you reported an issue which even goes beyond our 28 day return policy and means we can't claim from either the courier or Mapei. We have double checked all remaining stock in store and they are all sealed and ok so we believe that the damage occurred after despatch. I know it's not what you want to hear but I'm afraid on this ocassion that we cannot replace the affected 2 tubs. Best regards Ray Lilley Web Support

Posted 3 years ago

“Fabulous service, thanks”

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Posted 3 years ago

“Hi when will my order arrive please”

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Posted 3 years ago

Sharon, you selected "click and collect" from the store for your order. So it will be in store now awaiting for you to collect. Best Regards Ray Lilley Web Support

Posted 3 years ago

Sharon, I understand that your order was cancelled as you were unable to collect. We'd be extremely grateful if you could re-review. Best Regards Ray Lilley Web Support

Posted 3 years ago

“Really friendly and helpful when I called, I needed some Fugabella grout same day and found that it was in stock here to collect, everywhere else was online only with next day delivery. Would definitely recommend.”

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Posted 3 years ago

“Order time was very fast. Communication good. Product info was decent too. I'd use again.”

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Posted 3 years ago

“Outstanding service provider”

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Posted 3 years ago

“Quick service, good quality product s/steel threshold bar. Arrived in 2 days”

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Posted 3 years ago

“Excellent. Speedy delivery. No concerns.”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews