Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Prices and very quick delivery”

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Posted 3 years ago

“The tap and sink was good and easy to install but the bottle trap that came with the sinks didn’t fit so I had to then go and get two new ones”

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Posted 3 years ago

Mark, We don't sell taps or sinks, you purchased Reno Ramp from us which we hope was suitable. We'd be grateful if you could revise your review :) Best Regards Ray Lilley Web Support

Posted 3 years ago

“Product purchased at a good price and delivered as promised.”

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Posted 3 years ago

“Easy to buy from and arrived when they said. Couldn’t fault them.”

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Posted 3 years ago

“I made an error with my order and the team here were so helpful and friendly with correcting it, reorganising and finding solutions without fuss - felt very personal and rare in these days of automatic emails and generic customer service pages.”

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Posted 3 years ago

“All l have to say about LillyTile and Stone is all very good! I cannot recommend them highly enough the after sales service was as efficient as the original order process can’t thank Stu enough and Sam at Runi Best regards Anne Bolton”

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Posted 3 years ago

“I have made about four purchases from Lilley tile and stone in the past month. Aside from being price competitive the service was fantastic. Whatever was ordered was delivered as agreed. The courier company they use kept me up to date and always delivered within the time window .. very courteous drivers. On a couple of occasions I had an issue with my order, no quicker than my email had been received by Lilley tile & stone the issue was rectified.. great company and service.”

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Posted 3 years ago

“Nearly always have the products in stock and the delivery is good”

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Posted 3 years ago

“Ordered some products was delivered very quickly and was very good quality . Will definetely use again.”

Lilley Tile and Stone Ltd 5 star review on 23rd September 2023

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Posted 3 years ago

“Once I receive my grout I will look at it when will I receive my order”

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Posted 3 years ago

David, I notice that you used click and collect. I know that we have had some issues with the new Google/Apple pay system defaulting to that which has now been rectified. Can you confirm your issue was dealt with? Best Regards Ray Lilley Web Support

Posted 3 years ago

“I was familiar with Lilley and Stone when I lived local to the showroom and recently ordered a particular adhesive online. The product had formed a 'large crust' which reduced the quantity and as a result, the job was unfinished. I phoned and spoke to someone and sent photos. I was immediately offered a replacement which I received the next day. Excellent customer service around a faulty tub of a good product! I'm happy to recommend the company and will use them again.”

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Posted 3 years ago

“Received really quick, the trim was fantastic better than I thought and packaging kept the trim from being damaged.spot on”

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Posted 3 years ago

“Good availability an prompt dispatch and delivery. Will use it again!”

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Posted 3 years ago

“I haven’t received my product even though it said it was delivered :(”

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Posted 3 years ago

Dean, As with a previous customer it looks like you had selected click and collect. Whilst we have change the default in Google/Apple Pay now to standard delivery we know it did create some confusion with customers at the time for which we apologise. Can you please confirm that your issue was dealt with? Best Regards Ray Lilley Web Support

Posted 3 years ago

“Very helpful and knowledgeable about their products . Very keen prices and excellent delivery times.”

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Posted 3 years ago

“Lovely company and lots of products in stock Great service, slight problem with my delivery as was lost by the courier and they got the new order out the next day before 10 o’clock.”

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Posted 3 years ago

“Easy ordering process, quick delivery. Great service overall.”

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Posted 3 years ago

“Good price and on time thanks”

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Posted 3 years ago

“Good communication and service. We ordered aluminium skirting (great product) and one of the packages lagged behind the other during delivery. Prompt response from Lilley and the problem was sorted.”

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Posted 3 years ago

“The best thing is the very competitive price of the product when compared to other suppliers. This is only a good thing if the delivery matches........which it does. Win win”

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Posted 3 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews