Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and friendly service. Easy to navigate website and great information and stock availability. I appreciated a call update when I needed to know about shipping, and were super helpful and reassuring. Will use again! Thanks so much! -Mark”

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Posted 2 years ago

“Speedy dispatch and the stair nosing was in a really tough cardboard tube so no risk of any damage in transit. Many thanks.”

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Posted 2 years ago

“Great product, prices and service”

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Posted 2 years ago

“Great customer service from the staff at the Herne bay shop.”

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Posted 2 years ago

“Great service. Had the silicone in stock which matched the grout . Arrived the next day. Very pleased 😎”

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Posted 2 years ago

“great service & a brilliant little tool deffinately a game changer for futre re-grouting jobs or broken tile replacing jobs.....”

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Posted 2 years ago

“Fair price, efficient service, very prompt delivery A+”

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Posted 2 years ago

“I purchased a shower shelf which was delivered very quickly and well packed”

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Posted 2 years ago

“excallent customer service ! prduct delivered on time. Would highly recommend this company, if looking for something not easily attainable.”

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Posted 2 years ago

“Very fast p&p expensive”

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Posted 2 years ago

Thanks for your review. Whilst we understand that delivery charges can be a deal breaker sometimes, we are restricted by our couriers, packing and insurance. We also do not include the cost of delivery in our product like some of our competitors. Good news is that on most of our products the price is fixed and does not increase as you buy more. So the more you buy, the more cost effective it is! We'd also recommend checking out our competitions delivery costs, you may be surprised, especially when you get to final checkout!

Posted 2 years ago

“Two orders for tile trim were delivered incredibly quickly and saved the day as in my first order I made a mistake with the shade of white. They were both packed extremely well to avoid any damage during shipping. Many thanks, Kyle Kerr”

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Posted 2 years ago

Kyle, Many thanks for your review! Our team are always on hand to help when possible. As ex-tilers themselves, they've been there too! Hope your project went well :) Best Regards Ray Lilley Web Support

Posted 2 years ago

“Good to find a specialist tool supplier fit for the job.......tile cutting can be awkward at the best of times. Glad the 50mm tile cutter is exactly what I needed........good job.....Lilley. Honeywell Engineer.”

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Posted 2 years ago

Richard, We're pleased it was the right tool for the job. Tile cutting can be pretty expensive if it doesn't go according to plan. Our team is always on hand to offer support when it's required. Our range of tiling tools to is also getting bigger by the day so please keep an eye on our latest products. We've got a lot more tools going up on the web soon! Best Regards Ray Lilley Web Support

Posted 2 years ago

“Started using Lilley tile and stone For my Mapei sealant orders Brilliant customer service Always ready first thing Highly recommend”

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Posted 2 years ago

“I received a phone call the day after placing my order online to confirm the order and plan despatch. Friendly, knowledgeable, and helpful.”

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Posted 2 years ago

“Excellent service, next day delivery!”

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Posted 2 years ago

“quick delivery of a high quality product”

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Posted 2 years ago

“Came really quickly well packaged- very pleased”

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Posted 2 years ago

“Excellent service. Needed some 2.4mtr trim delivered so a bit worried about getting bashed up by couriers. Ordered online arrived after a couple of days, no problem. Very well packed in bubble wrap and a strong cardboard tube. Thank you. Definitely recommend”

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Posted 2 years ago

“Ordered before Christmas and didn't get delivered - the courier was at fault but rang the company after Christmas and they sorted it for next day delivery with a different company. Can't fault the company for their customer service and product ordered was exactly what we wanted”

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Posted 2 years ago

“Great service and easy to use website , goods arrived on time and well packaged and were competitively priced compared to local stores despite coming from the other end of the country will be using again to complete my project”

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Posted 2 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews