Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very good after sales service, highly recommended.”

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Posted 6 years ago

“Excellent and speedy service. Very impressed with the quick delivery. Many thanks”

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Posted 6 years ago

“Ordered product and I made a mistake. Called them and they recified on the spot. Product delivered next day. Very Good service.”

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Posted 6 years ago

“Have ordered grout several times from Lilley Tile and Stone and every time the delivery has been super quick and communications have been clear and prompt. Would always use for reliable service and good prices.”

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Posted 6 years ago

“As usual with tiling products the delivery costs are quite high, but my order arrived, via DPD, well ahead of the scheduled time. I emailed them when I found 1 item missing. My email got a quick response, and I received the missing item next day, again via DPD. You can't ask for better service than that.”

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Posted 6 years ago

“good price and easy collection”

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Posted 6 years ago

“Very good price for a very good product, delivered within a couple of days, top class service you don't get these days.”

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Posted 6 years ago

“I had a height restriction leading to my property and I rang customer services to advise. No issue whatsoever. Delivery came earlier than expected.”

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Posted 6 years ago

“Great service and expertise at Lilly Tile and Stone. They’ve helped me with advice and the service is always quick.”

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Posted 6 years ago

“Very happy with Lilley T&S. Had a delivery come on time, albeit with some wrong items. phoned in and after a short conversation everything was sorted out. Really good customer service. Congrats”

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Posted 6 years ago

“Excellent value for money”

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Posted 6 years ago

“Order complete and on time”

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Posted 6 years ago

“Excellent service. Would recommend.”

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Posted 6 years ago

“I spoke to a representative on the phone and they were very helpful. I ordered a pallet of compound and it arrived when estimated. I would definitely use again thank you.”

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Posted 6 years ago

“Very good communications between us, delivery on time. I would say that the picture online of the tiles doesn’t show that the design is not as crisp in real life.”

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Posted 6 years ago

“Arrived as expected and well packaged.”

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Posted 6 years ago

“I had a leaking problem with a large screened water feature. I was put through to A very knowledgeable person ,who identified my problem and advised on the right Product to fix the leak. Item was sent immediately even under lockdown circumstances.arrived quickly And seems to be perfect. Thankyou and kind regards.Paul CB.Essex”

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Posted 6 years ago

“Very helpful staff. Efficient ordering service even with Covid restricitons in force. will definetely use again and will recommend locally.”

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Posted 6 years ago

“Easy to order and prompt delivery.”

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Posted 6 years ago

“The right product, at the right price, delivered swiftly. Can't argue with that.”

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Posted 6 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews