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LiquidLEDs Reviews

4.6 Rating 45 Reviews
93 %
of reviewers recommend LiquidLEDs
4.6
Based on 45 reviews
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LiquidLEDs 1 star review on 15th December 2023
James Jeffery
LiquidLEDs 5 star review on 14th September 2018
Anonymous
LiquidLEDs 5 star review on 29th August 2017
Alan Hoare
LiquidLEDs 5 star review on 29th August 2017
Alan Hoare
Anonymous
Anonymous  // 01/01/2019
Ordered some Festoon lights (60 Meters) on 24th November in preparation for a party I was hosting on 18th December, I thought plenty of time Originally I had them listed for delivery to my PO Box to ensure safe and easy delivery, the owner then emailed me and said they use a courier rather than australia post for larger orders (presumably cheaper for them) - so I provided my work address Two delivery “attempts” (they didn’t attempt, but claimed to) later, I get another email asking for a different address, once again, I comply and provide another address By this time the owner was aware of the requirement of them arriving by 18th December - I flag that they seek to be lost as the package was not moving on tracking and I get a response “ I want to assure you that your package has not been lost.” followed by “ I understand the urgency of your situation, as you are hosting a party this weekend. Rest assured, I am doing everything possible to ensure your festoons are delivered immediately.” Well, low and behold, even with me offering to collect from a depot myself, I now have no festoon lights for my event, and unable to arrange others in this period of time, so the space is completely ruined thanks to the incompetence of this company and them not valuing customers enough to pay for quality shipping, instead choosing the cheapest method possible To say I am disappointed is an understatement - this company has single handed ruined my event for 50+ people. The icing on the cake? No compensation offered, not “still take the lights and we’ll give you half of the price refunded as a gesture we are sorry” - just a cold and heartless email where they pass blame onto others and say there’s nothing they can do. Do yourself a favour and purchase from a more trustworthy company
LiquidLEDs 1 star review on 15th December 2023
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Posted 11 months ago
Faulty product, terrible customer service, terrible troubleshooting, and poorly translated installation instructions. I've spend more time going back and forth with parts to replace a faulty product which has cost me more than the already over priced product. Also sent a spare 240v lamp for 24v lights - not sure there is quality control anywhere in the business.
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Posted 1 year ago
After reading their article titled "Your LED Light May Be Flickering Without Your Knowing It (But You Can Fix the Issue)", I purchased two bulbs that claimed to provide "Completely stroboscopic fluctuation flicker-free light output". As the company have gone out of their way to write an article on light flicker, and have added an icon to all of their "flicker free lights", I thought it would be worth the investment. Today the lights arrived, and while they look good to the eye, the flicker is significantly worse than the light I previously used when recording on my phone (video attached, the flickering bulb on the right was purchased from LiquidLEDs). This is a big disappointment given LiquidLEDs claims about their product. I don't usually write bad reviews, but what unfolded next is beyond belief. Here's a simplified summary of how the discussion with the chat agent went: -They informed me that they're only flicker free when you stand 50cm away from the bulb (note: their article & product descriptions don't make any mention of this) -They sent me videos of the same bulb not flickering -I sent them videos of the bulb flickering, compared it to another bulb that doesn't (video attached). -They claimed my camera (an iPhone 12) was "very sensitive" Consumers need to be able to trust companies that make claims that are difficult to verify (eg flicker you can't see). Unless LiquidLEDs are able to address my concerns, i'll be referring the matter to the regulator (ACCC).
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Posted 3 years ago
Stumbled across website on my quest for some new deck lights. Read reviews and placed order. Awesome service, plenty of emails advising received order, despatched order, tracking details etc..parcel arrived within a few days. Packaged nice and securely. Pricing was competitive and quality is very good. I look forward to putting them up.
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Posted 3 years ago
Would definitely purchase again. Quick delivery with a quality product
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Posted 6 years ago
Excellent service and very happy with the product
LiquidLEDs 5 star review on 14th September 2018
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Posted 6 years ago
Very easy to work with even though i messed up order very helpfull get it sorted straight away thanks B & P Electrics
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Posted 6 years ago
Love this candle LEDs. Super beautiful light when on and love that they are dimmable too. Great service and delivered super quick. Thanks.
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Posted 6 years ago
prompt response
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Posted 6 years ago
I manager a small venue in the city that goes through a lot of light globes. The LED filament globes from Liquid LEDs always arrive promptly and in tack and last the length described on the box. The Spec info is also always accurate.
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Posted 6 years ago
Very impressed 1st delivery stock orders in the morning g and was delivered same day.
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Posted 6 years ago
The light bulbs were as described on the website and fast delivery.
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Posted 6 years ago
Very good service, fast delivery and a good product
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Posted 6 years ago
Excellent fast delivery, thought the R80 globes were to be frosted but were clear. Crown tops reflective are excellent.
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Posted 6 years ago
Brilliant selection of hard to find bulbs. So happy! Thanks.
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Posted 6 years ago
Very fast delivery and globes weren’t damaged at all given they were delivered interstate.
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Posted 6 years ago
Easy transaction. Fast delivery.
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Posted 6 years ago
This is only the second occasion I have purchased bulbs from LiquidLEDs, the reason being the products are excellent and do not need replacing. One bulb arrived damaged and a replacement was promptly sent. Excellent customer service!
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Posted 6 years ago
Great product at a great price, only let down by the delivery experience.
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Posted 6 years ago
Excellent service. Delivery expedited quickly, and after sales treatment could not have been better. Thoroughly recommended.
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Posted 6 years ago
LiquidLEDs is rated 4.6 based on 45 reviews