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Mountainwatch Travel Reviews

4.9 Rating 236 Reviews
A-
Happiness Grade
A-

Customer Service - Good

85.71%
Industry Average
Mountainwatch Travel and Bart provided exceptional service from the moment of enquiry, to booking and being met at the train station in Japan to begin the tour.
posted 1 year ago - "Susie"
Excellent service.
posted 1 year ago - Kylie
We used mountain watch for a Japanese holiday and ski trip for a family of five. Our agent, in Anna O’Malley, was fantastic throughout the process and very insightful with tips and suggestions. She always responded in a timely manner. We are extremely happy with the travel service provided.
posted 1 year ago - Scott
First class service in every aspect from this company. Starting with brilliant communication (thank you Adam) to seamless travel and the perfect accommodation for our needs. We were a group of friends meeting up from different parts of the globe so by no means a simple arrangement. MW facilitated everything seamlessly. Highly recommend.
posted 1 year ago - Sharon Forsyth
Stumbled across MountainWatch when all others failed to provide accommodation options in Japan. More importantly they listen to our needs, and quickly responded. Their service did not stopped there, providing various tips within Japan. A big shout out to Adam, already planning our next oversea ski trip.
posted 1 year ago - Jamie
We had a stellar experience booking our trip to Whistler with Mountain Watch, we started our journey with Vicky and ended with Anna, their service was incredible with competitive pricing! They answered our many questions with great attentiveness! The service we received made the entire experience all the more enjoyable, everything ran like clockwork, all of the bookings they handled for us went without a hitch.
posted 2 years ago - Rachelle Stout
Great customer service easy peasy to deal with
posted 2 years ago - Beau
This was our third ski trip that was organised by Mountain Watch Travel and we were very happy with the service we received.
posted 2 years ago - Rose Borham
The trip was seamless, our stay at the Rosenheim Hakuba was awesome - boutique japanese style , friendly staff, excellent service.
posted 2 years ago - Alysia
Excellent customer service provided by the Mountainwatch Travel team. Were always friendly and responsive to my queries and had great local knowledge of the areas I was travelling to.
posted 2 years ago - Yasmine