Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.90

4.9 Rating 313 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 313 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 5 star review on 7th February 2026

Anonymous

Mountainwatch Travel 5 star review on 6th February 2026

Craig Drew

Bigi

Mountainwatch Travel 4 star review on 4th February 2026

Anonymous

Anonymous // 01/01/2019

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“Justine, thank you so much for making our trip to Japan memorable. Incredible service, very responsive and provided all the details we needed to make it a stress free holiday. Big thumbs up to the MW app.”

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Posted 2 hours ago

“This was our first time booking with Mountainwatch Travel. Justine was amazingly helpful throughout the whole process and very accommodating my many questions. Her knowledge was very valuable in ensuring that everything we needed was covered. Hotel location was great and in perfect location and it was very smooth having all lessons, rentals and lift pass sorted before we arrived. Would 100% book through Mountainwatch Travel again!”

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Posted 1 day ago

“Very helpful and quick response to any of our queries.”

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Posted 1 day ago

“It was our first contact with Mountainwatch Travel. We picked them as snow expert to assist our family for our first skiing holiday. The accommodation at Hotel Sejour Mint was decent but I will totally not recommend the Japanese family room, it was located at the basement and we had to smell petrol fumes every night. The owner just said he was sorry and we slept with our doors open and left one day earlier. If you have chemical sensitivity, you need to be warned not to use this room. They were fully booked , so no other options were given to us. I slept partially on their sofa lounge on the first night. We had ski passes that covered the entire valley but as novice skiers, we were based at the beginners slopes at Iimori , so I think we could have been given a cheaper Iimori resort only pass for our family of five as they were significantly cheaper. As for the ski rentals, we were not aware that the helmets were not part of the rental, so paid a few more hundred dollars for 5 helmets across 4 days. I find communication via email with Steph just ok. Your company has the book the call service which I booked and called but no one ever pick up , so I had to resort to calling directly / emails. We enjoyed the snow but did not feel prepared by the company in assisting our first visit to Hakuba Valley for skiing.”

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Posted 1 day ago

“Justine was so knowledgeable with all our needs while booking our recent trip to Japan ! Can highly recommend :)”

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Posted 1 day ago

“This is the second trip we have booked with Justine and she was fantastic. Everything was perfectly organized and she was always happy to answer all our questions. Would highly recommend Justine and Mountainwatch Travel to book your next ski/snowboard holiday!”

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Posted 2 days ago

“Mountainwatch provided excellent planning assistance, communication and responsiveness. At the resort the service and support provided were fantastic, and the staff friendly. The accommodation was comfortable and clean, and provided everything we needed. We would definitely use this company again.”

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Posted 2 days ago

“Kirsty did a fantastic job of organising our trip to niseko Japan Every thing was perfect, from airfares, transfers, lift tickets and amazing ski in, ski out accommodation Made the trip easy and rememberable”

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Posted 2 days ago

“Roxy organised an absolutely perfect trip to Whistler. Pick-ups and transfers were spot on, the hotel was fantastic, and the ski rental team went out of their way to accommodate all my wishes. I’ll definitely be booking my next ski trip with Mountainwatch. Thank you.”

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Posted 2 days ago

“They recommended the perfect place for our family to stay then prior to leaving provided all sorts of great information for our trip!”

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Posted 2 days ago

“Our trip to Hakuba and Tokyo was so smooth and easy thanks to the help of Justine. Hotel was great and in a perfect location and it was very smooth having all our extras like lessons and rentals booked and sorted before we arrived. Would 100% book through Mountainwatch Travel again!”

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Posted 3 days ago

“All arrangements were exactly what we wanted and worked perfectly.”

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Posted 3 days ago

“Great communication. With you reply and able to answer all questions. Great recommendations for accommodation and location”

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Posted 4 days ago

“Amelia was always contactable when we had questions. The packages were good value.”

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Posted 4 days ago

“Adam from Mountainwatch Travel organised a fabulous ski trip to Japan for our family. Everything was taken care of including flights, accommodation in Hong Kong Tokyo and Kyoto as well as our weeks skiing in Shiga Kogen. I highly recommend Moutainwatch Travel.”

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Posted 4 days ago

“Easy process form first enquiry all the way through. Well organised ski trip to Japan with lots of recommendations and information provided. Highly recommend. Anna was fantastic,.detailed and organised the trip of a lifetime!!”

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Posted 5 days ago

“I’ve dealt with Adam 3 times for trips to Japan and Canada. He’s great to deal with, responsive and listens to requirements. Highly recommend Adam at Mountain watch travel.”

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Posted 6 days ago

“Great service”

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Posted 6 days ago

“Adam was very helpful making booking accommodation and ski passes in Japan very easy. Excellent communication along the way.”

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Posted 1 week ago

“Would definitely recommend Mountainwatch Travel. Kirsty was so good to deal with and sorted our trip for us. Once booked she still kept in contact and gave us all the info needed to make for an easy, stress free holiday. Cheers”

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Posted 1 week ago

Mountainwatch Travel is rated 4.9 based on 313 reviews